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ASB Home Insurance

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Author ASB Insurance. Screenshot of ASB Insurance website.
[Accessed August 22, 2023]

About ASB Insurance

ASB is dedicated to accelerating financial progress for all New Zealanders. They have a passion for progress and innovation and strive to find simple and meaningful ways to improve the financial well-being of Kiwis today and tomorrow.

Pioneering financial progress: Empowering Kiwis to shape their future

ASB believes in championing innovation and fresh thinking to open up new opportunities for more people to stay one step ahead. They’re driven by a strong purpose of delivering financial progress to Kiwis, helping individuals and businesses build the future they want and deserve.

Creating an exceptional banking experience with care, integrity, passion, courage, and unity

ASB's values of caring, integrity, passion, courage, and unity are integral to achieving its purpose. These values guide their interactions with each other, their customers, and their communities. They reflect what is great about ASB and how they work together to create an exceptional banking experience.

Commitment to transparent financial progress and sustainable practices

ASB is committed to doing the right thing and being transparent about its progress and performance in supporting New Zealanders' financial progress. Their Environmental & Social Framework ensures they uphold minimum standards, implement targets, and provide governance and oversight to support their actions. They recognise the interconnectedness of commercial, environmental, and social matters, aligning with changing community expectations.

ASB's unbeatable banking experiences, innovation legacy, and community commitment

ASB's commitment to financial progress goes beyond banking products and services. With a dedicated team of over 5,500 people, they strive to provide unbeatable banking experiences every day.

As one of New Zealand's leading commercial banks, ASB has a rich history of innovation, from introducing Internet banking and mobile payments to launching the world's first digital moneybox for kids.

They’re proud to support communities, prioritise corporate responsibility, and foster a diverse and inclusive workplace. Join ASB and experience a career where you can bring your whole self to work and contribute to the financial progress of all New Zealanders.

Understanding the difference

Home insurance vs. contents insurance for complete property protection

Home insurance provides coverage for the actual structure of your house, while contents insurance safeguards your belongings inside it. Home insurance provides coverage for the building itself against risks like fire, theft, and natural disasters. It helps cover the cost of repairing or rebuilding your home.

Contents insurance, on the other hand, focuses on protecting your personal possessions, such as furniture, electronics, and clothing. It provides coverage for loss or damage caused by theft, fire, and other perils. Both types of insurance are important for comprehensive protection of your property.

ASB Insurance Services

Your home is your most valued asset, and ASB house insurance is designed to provide comprehensive protection against unexpected events. 

Whether your home is a complete loss or just damaged due to accidents, major weather events, natural disasters, or fire, their insurance coverage ensures that you can recover and have your home fixed or rebuilt. 

Comprehensive coverage and additional benefits tailored to your needs 

  1. Temporary accommodation: Receive appropriate funds up to $30,000 for temporary accommodation if your main house is unliveable as a result of a covered loss or destruction in line with your scheme or EQC.
  2. Stress amount: In the event of a total destruction of your house, you'll receive a stress amount of $2,000.
  3. Additional coverage options: Customise your policy with the additional option of excess-free bathroom fixtures and glass benefits, covering items such as sinks, doors, windows, and baths.

Calculate and assess your rebuilding costs with ASB house insurance

It's essential to choose the right amount of coverage and regularly assess the amount to rebuild your house. Your insured sum should represent the midpoint maximum sum required to rebuild or fix your house, including costs for enclosures, roadways, destruction, rubble removal, conformance, professional costs, and GST. You have two options to determine your amount insured:

  • Use the CSS calculator.
  • Obtain an insurance quote from a registered valuer of property or quantity surveyor.

Understanding the terms of settlement and ensuring adequate coverage for your home

The amount insured also affects the terms of the settlement, which determines the maximum amount they pay for loss or damage to your home:

  1. Amount insured replacement: They pay the price to fix or rebuild your house up to your total amount insured, less any relevant excess.
  2. Substitution: If your house is destroyed or damaged by a fire or explosion, they'll cover the amount to rebuild or fix your house up to the same space requirement, even if it exceeds your house amount insured, minus any relevant excess. To be eligible for Substitution coverage, use the CSS calculator or contact them to learn more.

Extensive coverage for needs

ASB house insurance offers a range of features and benefits to provide comprehensive coverage for your home. Some of these include coverage for sudden and accidental loss or damage, legal liability, hidden gradual damage, natural disasters, replacement of keys and locks, stress payment, temporary accommodation, and more.

Safeguarding your home, contents, and income

For rental property owners, ASB Landlord's home and contents insurance provides coverage for damage to your rental home and the contents left for your tenants. Optional benefits such as rent default or excess-free glass and bathroom fixtures are also available.

ASB Insurance – Home insurance

  • Product Home Insurance
  • Comprehensive Protection
    Offers comprehensive protection for homes, covering both structures and contents.
  • Additional Benefits
    Provides additional benefits like temporary accommodation, stress amount, and coverage for bathroom fixtures and glass.
  • House Insurance
    ASB house insurance offers coverage for loss or damage, legal liability, hidden gradual damage, natural disasters, keys and locks replacement, stress payments, temporary accommodation, and more.

Benefits of ASB Insurance

  • Provides an exceptional banking experience based on values like care, integrity, passion, courage, and unity
  • Committed to transparent financial progress and sustainable practices
  • Supports communities, prioritises corporate responsibility, and fosters a diverse and inclusive workplace
  • A dedicated team of over 5,500 people striving to provide unbeatable banking experiences
  • A history of innovation, from Internet banking to digital moneyboxes for kids

 


How to apply for ASB house insurance and make a claim

To benefit from the comprehensive coverage provided by ASB house insurance, follow these simple steps to apply:

1. Get a quote

Start by obtaining a quote by calling their dedicated call centre number. Their knowledgeable representatives will guide you through the process and provide you with all the necessary information.

2. Accept the quote

Once you’ve received the quote and reviewed the details, simply accept the quote to proceed with obtaining your ASB house insurance coverage. They’ll promptly put your cover in place.

3. Keep them updated

It’s essential to inform them if any changes occur that might affect your insurance coverage. To update your policy details or provide any relevant information, please contact them promptly.

Streamlined claim process

Initiating your claim with ASB house insurance

In the unfortunate event that you need to make a claim, they strive to make the process as smooth as possible. Follow these steps to initiate your claim:

Gather the required information

Before making your claim, it's helpful to gather the necessary information to ensure a streamlined process. Refer to their website or contact their claims department for specific instructions on the required documentation and details for your claim. 

Make your claim

Once you have all the necessary information ready, you can make your claim conveniently online through their designated claim form. You can also call their dedicated claims helpline, and their representatives will assist you throughout the process.

They understand the importance of prompt and efficient claims handling, and their team is committed to providing you with the support you need during this time.

Understanding the details 

Read the policy wording and navigate the claims process with ease 

ASB house insurance offers a comprehensive range of features and benefits. It’s still crucial to read the policy wording thoroughly to understand all the terms, conditions, limits, and exclusions that may apply to your specific coverage.

Secure your home and belongings and get started by obtaining a quote, accepting it, and experiencing the peace that comes with comprehensive coverage. In the event of a claim, rest assured that their dedicated claims process will assist you every step of the way.

ASB Insurance Contact

Contact Number

E-Mail

  • not available

Website

Physical Address


Postal Address

  • P.O Box 35 Shortland Street, Auckland, 1140, New Zealand

Opening Hours

  • Monday 09:00 – 16:30
  • Tuesday 09:00 – 16:30
  • Wednesday 09:00 – 16:30
  • Thursday 09:00 – 16:30
  • Friday 09:00 – 16:30
  • Saturday – Closed
  • Sunday – Closed