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ANZ Contents Insurance

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Author ANZ Insurance. Screenshot of ANZ Insurance website.
[Accessed August 22, 2023]

About ANZ Insurance

With a presence in New Zealand's financial landscape through renowned brands, ANZ wields significant influence and resources.

As a member of the ANZ group of companies, it boasts a global reach that extends beyond national borders. As one of the country's largest corporations], this bank shoulders the responsibility that accompanies its scale. By supporting individuals, families, small businesses, and large institutions alike, it plays a vital role in helping New Zealanders fulfil their financial goals.

Inclusive workforce and sustainable practises

The diversity and inclusivity of this company are evident in its workforce of approximately 9,000 employees, who bring varied backgrounds, skills, and expertise to the organisation.

Emphasising corporate social responsibility, this bank is dedicated to sustainable business practices that yield positive outcomes for customers, staff, and communities.

Through initiatives like volunteering programs and the Staff Foundation, ANZ takes pride in making substantial contributions to its communities.

A history of growth and merger success spanning over 180 years

In 1840, the Union Bank of Australia (UBA), a British financial institution based in London, partnered with a New Zealand company to offer banking services to settlers. UBA opened a branch in Petone, later moving to Wellington.

The merger of UBA and the Bank of Australasia in 1951 resulted in the establishment of the Australian and New Zealand Bank (ANZ). In 1970, this bank expanded by merging with the English, Scottish and Australian Bank in London, forming the ANZ banking group.

In 1976, the company shifted its corporate offices to Melbourne, and branches in New Zealand were merged. The head office was established in Wellington in 1983. In December 2002, ANZ Banking Group acquired the national bank from Lloyds TSB, eventually merging under the ANZ brand in 2012.

Responsible data practices and secure digital platforms

ANZ values your privacy and has a dedicated privacy statement to provide clear information on how your personal data is collected, used, protected and shared. The information they collect depends on the products and services you use and your interactions with them.

ANZ Insurance Services

ANZ contents insurance offers a range of benefits and coverage options.

In total loss, this organisation goes above and beyond by offering an additional payment of $500 to an existing ANZ credit card held at the time of the loss.

Parents with children attending boarding school can also find peace of mind with ANZ contents insurance. The policy covers the contents of children temporarily residing at a boarding school, ensuring their valuable belongings are protected even when they’re away from home.

Protect your business tools with ANZ contents insurance

If you use business tools to generate income, this entity offers coverage for loss or damage to essential items. The indemnity value, up to $2,000, will be paid in the event of fire, lightning, explosion, or theft involving forcible entry or physical violence.

The payment is made out of the contents sum insured, providing support for those who rely on their tools for their livelihoods. An optional benefit, the 'Business tools extension,' is also available if you require a higher limit for your business tools coverage.

ANZ contents insurance extends coverage to credit and debit cards as well. In case of unauthorised use due to loss or theft, you may be reimbursed up to $1,000 for financial loss, provided that certain conditions are met, and the loss cannot be recovered elsewhere.

Maximise your contents insurance coverage

An optional benefit offered by this organisation’s contents insurance is the excess refund. If the cost of a claim is equal to or exceeds the excess selected by you, this company will pay the full cost of the claim without deducting the excess amount.

The moving house extension is another optional benefit that you can consider. By contacting ANZ before the move, you can extend the coverage for contents in transit. An excess of $500 will be applied to any claim made under this extension.

If you require storage for your contents, the storage of contents extension is available. By seeking approval from ANZ before storing the contents, you can receive coverage for loss or damage caused by fire, lightning, explosion, or theft involving forcible and violent entry or actual or threatened physical violence to the storage facility staff.

ANZ Insurance – Contents insurance

  • Product Contents Insurance
  • Cover Options
    Comprehensive coverage options and additional benefits
  • Business Tools
    Support for business tools and credit/debit cards
  • Excess Refund
    Optional benefits for excess refund and coverage extensions

Benefits of ANZ Insurance

  • Presence in New Zealand's financial landscape with global reach
  • Supports individuals, families, small businesses, and large institutions
  • Commitment to sustainable business practices and corporate social responsibility
  • A history of growth and mergers spanning over 180 years
  • Responsible data practices and privacy protection

Access market-leading contents cover via the ANZ website

ANZ has teamed up with Vero Insurance New Zealand Limited to provide reliable and value-driven insurance options.

To determine the appropriate sum insured amount for your contents, you can use ANZ's contents insurance calculator, which estimates the total value of your possessions based on your input. When considering contents insurance, you can contact ANZ directly, visit a nearby branch, or inquire online to get started.

ANZ content insurance claims made easy in three simple steps

With ANZ's commitment to providing comprehensive coverage for your belongings, making a contents insurance claim has never been easier. These are the steps you need to follow 

  1. Get in touch with ANZ and inform them about the incident. Keep your policy information ready, which can be found in the documents section of your internet banking. The support team will assist you throughout the claims process, guiding the steps and any required paperwork.
  2. After submitting your claim, ANZ will assess it and inform you if any additional information is needed. Once they’ve all the necessary details, a decision will be reached within two business days.
  3. Once the assessment is complete, a consultant will contact you to inform you about the outcome of your claim. They’ll also discuss the next steps that need to be taken.

ANZ contents insurance exclusions

ANZ contents insurance has certain exclusions that you should be aware of.

  • Mechanical or electronic breakdown or failure, including arcing in lighting or heating elements.
  • Contents that are usually away from your home or being moved, except under specific benefits.
  • Loss or damage caused by insects or vermin (except possums).
  • Damage caused by computer viruses and damage to the software.
  • Loss or damage during cleaning, repair, renovation, or restoration, except for the property that has undergone the process.
  • Deliberate damage by people living in your home, gradual damage, corrosion or rust, hydrostatic pressure, non-compliance with laws or regulations, loss from certain events in the first 72 hours of the policy, structural changes without prior agreement, unsecured outboard motors, loss or damage caused by vibration, wear and tear and defects in design.

Stay protected even after a claim

After a claim for loss or damage, your contents insurance policy continues, but with reduced cover. The reduction is equivalent to the value of the loss or damage. ANZ will restore the coverage in two situations: when the contents are repaired or replaced, or when a payment is made for the loss or damage.

ANZ must confirm that the contents sum insured on your schedule is an estimate of the replacement value. If your claim is for the total loss of your contents, this condition doesn’t apply, and the policy will end.

Settle claims in pairs or sets

ANZ settles claims fairly, compensating for specific items in pairs or sets. Furniture repairs are limited to damaged items, and coverage is withheld if items are not repaired or replaced. 

For rented homes, only indemnity value is paid for contents. Watches and jewellery receive up to 50% of replacement value if not repaired or replaced. Valuables must be stored in a locked safe, or coverage is voided. Damaged floor coverings are replaced only in affected rooms.

ANZ Insurance Contact

Physical Address

Opening Hours

  • Monday 09:30 – 16:30
  • Tuesday 09:30 – 16:30
  • Wednesday 09:30 – 16:30
  • Thursday 09:30 – 16:30
  • Friday 09:30 – 16:30
  • Saturday – Closed
  • Sunday – Closed