Rating based on 7 reviews

ASB Contents Insurance

Updated
ASB Insurance homepage
Author ASB Insurance. Screenshot of ASB Insurance website.
[Accessed August 22, 2023]

About ASB Insurance

ASB is a well-known bank that is driven by a strong desire for progress. Their main goal is to provide straightforward and helpful ways for you, as a New Zealander, to improve your financial well-being, both now and in the future.

By embracing innovation and fresh ideas, ASB strives to create new opportunities that’ll keep you ahead of the game and adequately protect your possessions.

Guided by core values: Their principles for success

ASB holds their core values of care, integrity, passion, courage and tram work in high regard. These values shape their unique culture and guide their interactions with you, their communities, and each other. By living these values, ASB ensures that every interaction is honest, caring, and full of integrity.

Driving financial progress: ASB's focus on transparency and responsibility

ASB believes in doing the right thing and being transparent about its progress and performance. Their environmental and social framework embraces the understanding of the interrelationships between commercial interests, environmental concerns, and social considerations. They actively adjust their strategies to align with evolving community expectations.

People at the centre: Their dedication to customers and communities

ASB places people at the centre of everything they do. They value their unique culture, strong values, and commitment to supporting the communities they serve. This customer-centric approach sets ASB apart and has earned it the trust of over 1.3 million personal, business, and rural customers across New Zealand.

Leading the way in innovation

ASB Bank has a long history dating back to 1847 when it opened as New Zealand's first savings bank. Since then, they’ve continuously evolved to meet your changing needs. They introduced Internet banking in New Zealand and were pioneers in enabling mobile payments. ASB's innovation also extends to their world-first digital moneybox for children. 

With a strong commitment to their purpose, values, and the betterment of New Zealanders' financial lives, ASB continues to shape the future of banking.

They’ve also revolutionised insurance with their innovative car, home and content insurance products. In collaboration with specialist insurer IAG, ASB offers comprehensive coverage and support - so let’s take a closer look.

ASB Insurance Services

Protecting your belongings is essential and ASB’s carefully designed content insurance covers a range of risk factors giving you the necessary peace of mind.

ASB’s all-inclusive content insurance

  • Accidental damage, loss or theft.
  • Legal liability: If you accidentally damaged or destroyed someone else’s property.
  • Cover for your contents even while in storage.
  • When you're moving house, your contents are covered during transit.
  • Your contents are protected even when you or your family are travelling overseas.
  • In the unfortunate event of food spoilage due to an insured event, you’re covered.
  • Hidden gradual damage that may occur over time.
  • Home office equipment is covered under this insurance.
  • Losses resulting from natural disasters.
  • ASB Bank assists in the removal of unrepairable items.
  • If your keys or locks need replacement, the insurance covers the cost.
  • In eligible cases, ASB offers stress payments for added support.
  • Students living away from home can have their contents protected.
  • If you require temporary accommodation due to an insured event, the costs are covered.

Specific coverage limits for certain valuable items

  • Watches, pair of earrings, or other jewellery: insured until $3,000 per item, unless specified otherwise.
  • Paintings, pictures, or art: insured until $10,000 per item, unless specified otherwise.
  • Cameras and remotely piloted aircraft (drones) with accessories: insured until a total of $5,000 for all items, unless specified otherwise.
  • Bicycles: insured until $3,000 per item, unless specified otherwise.

Optional benefits

  • ASB Bank offers optional benefits that can be purchased separately:
  • Excess-free spectacles, dentures, and hearing aids: you can choose to add this optional benefit to your policy.
  • Lifestyle block contents and tools of the trade.

Estimate your contents insurance amount

To help you estimate the sum insured for your contents accurately, ASB provides a convenient contents insurance amount calculator.

This user-friendly tool considers factors like value, age, and condition, ensuring that you have the right amount of coverage. With this calculator, you can make informed decisions and have peace of mind knowing your prized possessions are adequately protected.

ASB Insurance – Contents insurance

  • Product Contents Insurance
  • 3 Cover Options
    Three coverage options for different types of belongings: Repair insurance, replacement cover, and current value coverage.
  • Optional Benefits
    Including coverage for spectacles, dentures, hearing aids, lifestyle block contents, and tools of the trade.
  • Comprehensive Cover
    For accidental damage, loss, or theft of belongings.

Benefits of ASB Insurance

  • Comprehensive coverage for a wide range of belongings and risks
  • Protection for valuable items with specific coverage limits
  • Optional benefits to enhance coverage
  • Easy estimation of contents insurance amount
  • Prompt and efficient claims processing with expert support
  • Hidden gradual damage coverage
  • Coverage for home office equipment
  • Protection against losses from natural disasters

A guide on seamlessly obtaining content insurance from ASB

By following these steps, you can easily apply for content insurance with ASB. With a user-friendly application process, prompt claims assistance, and a dedicated team committed to supporting you, ASB strives to make insurance coverage as accessible and stress-free as possible

Get a quote and initiate coverage

To begin the process of obtaining content insurance from ASB Bank, you can obtain a quote by contacting the company's dedicated hotline. By providing essential details about your insurance needs, you can receive a tailored insurance quote that aligns with your requirements.

Accepting the quote and finalising coverage

Once you receive a quote that suits your needs, you can proceed by accepting it. By accepting the quote, ASB will put the content insurance coverage in place, providing you with the peace of mind that your belongings are protected.

Understanding your coverage

ASB Bank's content insurance offers three ways to protect your belongings:

  1. Repair insurance: If an item can be economically repaired, they’ll cover the expense of repairing it as closely as possible to its original condition.
  2. Replacement cover: In cases where specific items are irreparably damaged, they’ll bear the expense of replacing them with the most similar comparable alternatives.
  3. Current value: For items such as clothing, books, or footwear, they provide compensation based on their current value. The current value represents the estimated replacement cost of the item with one that’s of comparable age, quality, capability, and condition. Similarly, computer hardware and mobile phones are eligible for present value coverage if they surpass a five-year threshold.

Contents insurance amount

Your contents insurance amount, which includes GST, represents the amount your general contents are covered for, this excludes specific items. It should reflect the value of your furniture, appliances, and clothing. Certain items such as jewellery, watches, art, and bicycles have maximum coverage limits.

To insure an item worth more than its policy limit, you can list it as a specific item with a specific coverage amount. It's important to regularly assess the repair or replacement costs of your belongings and ensure you have the right level of insurance.

Making a contents insurance claim

In the unfortunate event that you need to claim, ASB has partnered with specialist insurer IAG to ensure a smooth and stress-free process. To expedite the claim process, it’s advised to gather essential information beforehand:

  • Policy number: Keep your policy number handy to facilitate the claim process.
  • Description of incident: Provide a brief written description of what happened and the resulting damage. Including photos can greatly assist in expediting the assessment.
  • Proof of ownership: Collect receipts or valuations as proof of ownership for the claimed items.
  • Police report: If applicable, obtain a police report and provide the corresponding file number for incidents such as burglaries.

Experienced a burglary?

In the unfortunate event of a burglary, report it to the police promptly and obtain a police file number. Create a comprehensive list of stolen items, and gather receipts or valuations as proof of ownership, as these will be required by the claims team.

Easily claim online

To lodge a claim directly with IAG, you can utilise the online claim form, accessible through ASB's website.

Call for assistance

For personalised support, you can reach out to the claims team between Monday and Friday, from 8 am to 6 pm. Urgent assistance outside these hours can be obtained by calling and selecting option 1.

Expert support for a hassle-free claims experience

Their claims team is committed to assisting you throughout the claims process. They have access to experts and resources necessary to facilitate repairs and replacements, ensuring a smooth resolution to any losses incurred.

ASB Insurance Contact

Contact Number

E-Mail

  • not available

Website

Physical Address


Postal Address

  • P.O Box 35 Shortland Street, Auckland, 1140, New Zealand

Opening Hours

  • Monday 09:00 – 16:30
  • Tuesday 09:00 – 16:30
  • Wednesday 09:00 – 16:30
  • Thursday 09:00 – 16:30
  • Friday 09:00 – 16:30
  • Saturday – Closed
  • Sunday – Closed