Vero Contents Insurance
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- Affordable Plans
- Flexible Cover Options
Table of Contents
[Accessed August 22, 2023]
About Vero Insurance
Vero goes the extra mile to make insurance more valuable and relevant to you, especially when it comes to their unique contents insurance.
Their mission is to provide insurance that truly matters, empowering you to feel more confident in protecting what's important to you.
Partnering for excellence
As a leading insurance provider, Vero works closely with a wide network of insurance brokers, advisors, and respected financial institutions. Their goal is to simplify the insurance process, making it easier for you to find the right coverage and peace of mind.
Vero is proud to be a member of the Insurance Council of NZ and strictly adheres to the Fair Insurance Code. This commitment ensures that you receive excellent service and can trust Vero's high standards of care.
Vero's alliance with Suncorp Group's insurance powerhouse
Part of the renowned Suncorp New Zealand, Vero is backed by a company that specialises in both general and life insurance. Suncorp New Zealand is a subsidiary of the well-established Suncorp Group, which is known for its expertise in insurance, banking, life insurance, and superannuation.
With over nine million customers and assets totalling more than A$96 billion, Suncorp Group is a highly reputable organisation, reinforcing Vero's reliability and strength.
Vero collaborates with various business partners to make a positive impact on your life. By working together, Vero and their partners create innovative solutions that meet the unique needs of New Zealanders, ensuring comprehensive coverage and exceptional service.
A sustainable future: Vero's commitment to responsibility and community
Sustainability and corporate responsibility are integral to Vero's operations. They take a long-term approach to running their business, guided by four key principles that support their purpose of creating a better future. Aligned with Suncorp New Zealand's values, Vero strives to make a positive difference in the community through responsible practices.
They also offer specialised coverage through Vero Liability, a dedicated subsidiary that protects individuals and companies from risks like public liability, professional indemnity, employer's, and statutory liability.
With Vero Liability, you can tailor your insurance to specific requirements, gaining peace of mind in your unique circumstances.
Solid finances & reliable protection
Recognised for its financial stability, Vero has earned an AA- insurer financial strength rating from Standard & Poor's. This rating highlights their strong financial position and demonstrates their ability to honour claims and support their customers when they need it most.
Vero is a trusted insurance provider in New Zealand, committed to offering you content insurance that’s more meaningful and personalised. Through their extensive network, strong partnerships, and responsible practices, they continue to shape the insurance industry and support the financial security of Kiwis.
Vero Insurance Services
When it comes to protecting your valuable possessions, Vero's contents insurance offers two exceptional options: Maxi cover and Flexi cover.
Understanding the differences between these policies will help you make an informed decision based on your specific needs.
Settlement process: Restoring to perfection
With Maxi cover, your contents will be settled to their 'as-new' condition, ensuring that you receive the utmost care and attention when it comes to replacement. This policy covers most contents, up to your chosen sum insured.
Flexi cover, on the other hand, settles your contents to their 'as-is' condition. While not quite reaching 'as-new' levels, it provides fair compensation based on the condition of your belongings, also up to the sum insured you select.
Comprehensive coverage: Protecting what matters
Accidental loss or damage can happen when you least expect it. Maxi cover offers comprehensive protection in such cases, providing coverage for sudden accidental loss or damage anywhere in New Zealand. With Flexi cover, you have the option to add this coverage if it aligns with your needs.
Natural disasters are unpredictable and can wreak havoc on your belongings. Rest assured, both Maxi cover and Flexi cover policies include protection against natural disaster damage, ensuring you're safeguarded in the face of unforeseen events.
Liability coverage: Peace of mind
Vero understands the importance of liability coverage. Whether it's damage to property or bodily injury, both Maxi cover and Flexi cover policies provide substantial liability coverage. You can enjoy up to $2 million in coverage for property damage and up to $1 million for bodily injury.
Alternative accommodation: Support when you need it
In the unfortunate event that you need alternative accommodation, Vero has you covered. As a tenant, you'll receive up to one month or $5,000 (whichever is less) of alternative accommodation coverage with both Maxi Cover and Flexi Cover policies. If you're an owner-occupier, you'll enjoy the same benefits for up to 12 months or $30,000 (whichever is less).
Additional Vero contents insurance coverage: Valuable protection
Vero recognises the worth of your high-value items. Both Maxi cover and Flexi cover policies provide coverage for specific items such as:
- Jewellery
- Photographic equipment
- Bicycles
- Water-based recreational items
- Boats up to $3,000
- Coins
- Cards
- Stamps
- Contents in transit while moving house
- Keys and locks
- Drones
The coverage amounts vary, so be sure to review the specific limits outlined in the policy wording.
Vero also offers discounts of up to 10% when you combine your house and contents insurance. Consult with your adviser to ensure that your most treasured belongings are well-protected. With Vero contents insurance, you can face the future with confidence and peace of mind.
Vero Insurance – Contents insurance
- Product Contents Insurance
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Cover Options
Choose between Maxi cover (as-new condition settlement) and Flexi cover (as-is condition settlement).
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Comprehensive Cover
Comprehensive cover with protection against accidental loss or damage anywhere in New Zealand.
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Liability Cover
Liability cover offers you significant coverage for property damage and bodily injury.
Benefits of Vero Insurance
- Emergency assistance with iImmediate support for unexpected events
- Tailor your insurance to your unique needs
- Backed by Suncorp New Zealand's extensive experience in general and life insurance
- Committed to long-term sustainability and corporate responsibility
- Collaborates with partners to provide innovative solutions
- Earned an AA- insurer financial strength rating from Standard & Poor's
How to apply for Vero contents insurance
When you need reliable content insurance, Vero is there to help. Applying for their content insurance is an easy process that ensures you receive the coverage you need.
Here's how you can apply:
1. Locate a broker
Vero provides a convenient broker locator tool on their website. Enter your suburb or postcode to find a broker near you. This ensures personalised assistance tailored to your specific requirements.
2. Get in touch
Once you've found a broker, reach out to them to discuss your insurance needs. They’ll guide you through the application process and ensure all necessary steps are completed correctly and promptly.
3. Application submission
Once you've selected the desired coverage, your broker will assist you in completing the insurance application. They’ll ensure all required information is accurately provided.
4. Premium calculation
Vero calculates premiums based on various factors, including the value of the insured content, the level of coverage selected, and your individual risk profile. The broker will provide you with the details regarding the premium amount and any applicable payment options.
5. Approval process
Vero's approval criteria involve a review of the application and the assessment of risk factors. Upon approval, you’ll receive confirmation of your contents insurance coverage.
6. Required documentation
As part of the application process for Vero contents insurance, you may be asked to provide certain documentation. This may include proof of purchase for valuable items, photos of the insured content, and other relevant documents.
Submitting a claim with Vero
Vero aims to make the claims process fast and easy, providing prompt assistance when unexpected events occur. Here's how:
- Contact your broker or adviser: If you have a broker or adviser, contact them as soon as possible after the incident. They’ll collaborate with Vero to ensure your claim is processed swiftly.
- Online claim submission: You can choose to submit your claim online by downloading and completing the Vero contents insurance claim form. Once completed, email the form to them.
- Phone claim submission: You can also call Vero directly to initiate the claims process.
Claim review
Vero will review the details of your claim in accordance with your policy. If additional information is required, they’ll promptly contact you to discuss the next steps, including the excess payment and payment methods.
Repairs or replacements
Upon accepting your claim, Vero will gather quotes from their suppliers, usually within 24 hours. If replacement items cannot be sourced, Vero will work with you and their suppliers to find suitable alternatives. Claims are typically settled through purchase orders. If the item cannot be replaced, a cash settlement of the agreed market value can be arranged.
If repairs are needed, Vero will transfer the necessary funds to your bank account. In the case of replacements, the items will be delivered to you promptly. Vero will maintain regular communication throughout the process to keep you informed of progress.
To ensure a smooth claims process, follow these essential steps:
- Take prompt action to mitigate additional harm or loss.
- Notify the police of any theft within a 24-hour timeframe.
- Compile an inventory of impaired or stolen belongings and retain them for evaluation.
- Collect evidence of purchase, which may include receipts, pictures, or invoices.
- Capture photographs of the impaired items, including pertinent tags or decals displaying the brand and model.
- Notify your Vero broker about the incident and furnish them with the requisite information.
Vero understands that the claims process can be stressful. They’re committed to settling straightforward claims immediately, and for more complex cases, they work closely with you and your broker or adviser to ensure efficient processing.
Vero Insurance Contact
Physical Address
- Level 14/48 Shortland Street Auckland CBD Auckland 1010 New Zealand
- Get Directions
Postal Address
- Private Bag 92120, Auckland, 1142, New Zealand
Opening Hours
- not available