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BNZ Contents Insurance

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BNZ Insurance homepage
Author BNZ Insurance. Screenshot of BNZ Insurance website.
[Accessed August 22, 2023]

About BNZ Insurance

Bank of New Zealand (BNZ) is a forward-thinking financial institution committed to creating a better future.

With their unwavering dedication to support, sustainability, accessibility, and innovation, they’re redefining what it means to be a bank, paving the way for positive change in the lives of millions.

With a long-standing history of more than 16 decades, this esteemed financial institution consistently prioritises the needs of its valued customers.

When it comes to supporting communities, their people-centric approach shines through. Through active participation in volunteering initiatives and strategic partnerships, they strive to make a positive impact at the local level. By extending a helping hand to those in need, they foster stronger and more connected communities.

A bank that celebrates art and history; BNZ NZ

With a rich heritage and a history dating back to 1861, they’ve played an integral role in shaping New Zealand's social and financial landscape. Their heritage is celebrated through BNZ Heritage, an interactive platform that showcases 160 years of captivating stories, reflecting the growth and prosperity of the nation.

Their commitment to the arts is evident in their art collection, which features a diverse range of approximately 350 captivating pieces including paintings, photographs, and ceramics. By supporting local artists and celebrating New Zealand's artistic talent, they contribute to the vibrancy of the nation's art scene.

Recognising the importance of preserving history, they have established archives that safeguard records of people, communities, and significant events. By cherishing these records, they honour the heritage and colourful history of New Zealand.

Leading the way with their sustainable practices and eco-consciousness

Taking responsibility for the environment is not just a fad or trend for BNZ; it’s a deeply ingrained key value that permeates every aspect of its operations. With a steadfast commitment to sustainability, they actively take steps to minimise their ecological footprint, recognising the critical importance of preserving our planet for future generations.

One of the ways BNZ demonstrates their commitment is by promoting environmentally conscious choices and actions among their employees, stakeholders, and customers. They understand that collective effort is essential for creating a greener and more sustainable future.

Accessibility and inclusion are at the forefront of their services

They demonstrate their commitment to accessibility and inclusivity by offering support through NZ Relay for customers who are deaf, hard of hearing, or have speech impairments, facilitating seamless communication.

In addition, their commitment to accessibility extends to ensuring website compatibility with screen readers, allowing all users to easily navigate and access information. They also provide a secure and convenient mobile app experience, incorporating advanced features such as fingerprint or facial recognition technology. With these capabilities, you can effortlessly manage your accounts and access policy details whenever you need to.

BNZ Insurance Services

When it comes to securing your most treasured possessions, you can rely on BNZ NZ - one of the most dependable insurance providers.

What’s covered by BNZ contents insurance

High-end possessions

For those cherished items that require extra attention, you have the option to name them specifically in your policy. This includes valuable artworks over $10,000 and precious jewellery over $3,000. Additionally, they automatically provide coverage for watercraft, including small boats and water sports equipment, up to $2,000. In case of loss of money or credit and debit cards, you are covered for up to $1,000.

Sporting gear

Sports enthusiasts will be pleased to know that BNZ covers the cost of replacing golf clubs, bags, and other sports equipment. With coverage for current value, you can continue enjoying your favourite activities without worrying about the financial burden of replacing your gear.

Frozen food

In the event of an abrupt malfunction of your refrigerator or freezer or a prolonged power outage, causing perished food and other damages, they've got you covered. You can claim for the perished food and any associated losses, alleviating the impact of such events.

Incremental property deterioration

Hidden gradual damage to contents caused by internal water leaks can be a nightmare. However, they offer coverage of up to $3,000 annually for such damages.

Travel abroad:

If you're planning a trip to Australia or the South Pacific for three weeks or less, they automatically provide overseas travel cover. This coverage extends to your personal effects, offering protection of up to $5,000, so you can travel, knowing that your belongings are safeguarded.

Dependent children

Your children’s belongings can be covered under your insurance policy, while they leave home to pursue their studies.

Additional benefits to enhance your protection:

Living costs

If your home becomes uninhabitable due to damage or loss, PremierCare offers up to $20,000 for additional living costs for up to 12 months. In the unfortunate event of a total loss of contents, a $2,000 stress payment is provided to ease the financial strain.

Earthquake cover

When earthquakes strike, their PremierCare bridges the gap between your Earthquake Commission (EQC) payout and the sum insured under your BNZ NZ policy. This ensures that you’re fully protected and receive the needed financial support to recover from earthquake-related damages.

Legal liability

Covered up to $1 million for legal liability in case you accidentally damage someone else's belongings or property.

In the unfortunate event of loss, damage, or theft, most items are covered for their full replacement value, regardless of their age. However, individual items such as jewellery and cameras may have policy limits, unless you choose to specify a higher limit for added protection.

BNZ Insurance – Contents insurance

  • Product Contents Insurance
  • Comprehensive Cover
    For personal belongings against various risks, including fire, theft, and damage.
  • Cover Options
    Coverage for sports gear, frozen food, incremental property deterioration, travel abroad, and dependent children's belongings.
  • Full Replacement
    Full replacement value for most items in case of loss, damage, or theft.

Benefits of BNZ Insurance

  • Comprehensive protection for personal belongings.
  • Customisable policies to fit individual needs.
  • Coverage for a wide range of items and risks.
  • Additional benefits to enhance protection.
  • Commitment to sustainability and accessibility.
  • Rewards program for loyal customers.

Obtain content insurance with convenience and friendly guidance at BNZ NZ

How to apply:

Applying for content insurance with BNZ is a straightforward and hassle-free process. To get started, visit the BNZ NZ website or contact their nearest branch to begin the application. The friendly and knowledgeable staff will guide you through the necessary steps.

Requirements to apply for contents cover at BNZ NZ

To apply, you’ll need to provide certain documentation, meet specific requirements and provide details about the items you’re looking to secure.

This includes details about:

  • The value of the items you would like to insure. For high-value items such as jewellery or artwork, up-to-date valuations may be required to accurately determine their worth.
  • Any existing finance on the items.
  • Their age.
  • Purchase history.

How premiums are determined

Premiums for content insurance are calculated based on various factors such as:

  • the value of the insured items,
  • the level of coverage desired,
  • and the client's individual risk profile.

The risk factors considered may include:

  • your location,
  • security measures in place to protect the belongings,
  • and previous claims history, among other relevant factors.

The dedicated team at BNZ NZ will assess these factors to determine a fair and competitive premium for each client.

A seamless and efficient claims process in the unfortunate event of damage or loss

How to submit a claim

For travel insurance claims, it’s important to retain all original documents such as receipts, bank statements, or emails as proof of eligibility. You can conveniently claim through the online claims portal, where the dedicated AIG claims team is available 24/7.

Upon receipt of an electronic claim, the team will acknowledge it within 24 hours and assign a Claims Examiner to assess the claim. Covered claims are typically paid within ten working days of receiving the completed claims form and supporting documentation. Clients also have the option to submit a claim by downloading and completing a claim form, which can be sent via post or email to the BNZ NZ claims team.

Required information

To initiate a claim, clients are required to provide detailed information regarding the damage or loss incurred.

This includes:

  • Specifying when, where, and how the incident occurred.
  • Clients are also encouraged to outline the steps they have taken to prevent further damage or loss.

When submitting a claim for specific items, you should provide:

  • Accurate valuations.
  • Disclosure if there is any existing finance associated with those items.
  • The approximate age of the items.
  • Date and location of purchase.

Seamless approval and hassle-free replacements

Once the claim is lodged, the dedicated claims team at BNZ will carefully review the provided information and aim to make contact within two business days.

If the claim is approved, the claims team will promptly organise the necessary repairs or replacements for the damaged or lost items. In cases where an excess is applicable to the policy, clients may be requested to make the excess payment directly to the agreed repairer or supplier. BNZ strives to make the claims process as smooth as possible, ensuring a timely resolution for its valued clients.

Simplified BNZ NZ claims for 55+

They understand and cater to the unique needs of customers aged 55 and above. If you belong to this category and require a claim solely for spectacles, contact lenses, dentures, or hearing aids, you can rest assured that there will be no additional payments or negative impact on your no-claim discount.

This special benefit is just one example of how they go above and beyond to support and protect its valued customers.

Earn rewards and experience exceptional value

Should you decide to opt for BNZ as your insurance provider, you’ll also enjoy additional advantages. Through its partnership with Flybuys, you have the opportunity to earn rewards based on the premiums you pay. Regardless of whether you prefer fortnightly, monthly, or annual payment schedules, BNZ recognises and rewards your loyalty with Flybuys points.

Not only does this enhance the value you receive from your insurance, but it also serves as an additional incentive to choose them as your trusted protector of what truly matters to you.

BNZ Insurance Contact

Contact Number

E-Mail

  • not available

Website

Physical Address

Opening Hours

  • Monday 09:30 – 16:00
  • Tuesday 09:30 – 16:00
  • Wednesday 09:30 – 16:00
  • Thursday 09:30 – 16:00
  • Friday 09:30 – 16:00
  • Saturday – Closed
  • Sunday – Closed