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Southern Cross Health Insurance

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Author Southern Cross. Screenshot of Southern Cross website.
[Accessed August 23, 2023]

About Southern Cross

Southern Cross is a group of businesses dedicated to the well-being of over one million New Zealanders.

Established in 1961, Southern Cross pioneered health insurance in New Zealand and still provides ongoing access to private healthcare options.

Today, they offer a diverse range of products and services, including health insurance, healthcare services, pet, travel, and life insurance.

Protecting what matters most: Southern Cross Health Insurance and beyond

With over 880,000 members, Southern Cross Health Insurance is the leading health insurance brand in New Zealand.

They operate the largest independent healthcare services network in the country, while its hospitals are part of the largest private surgical hospital network.

Leading the charge for health and well-being: Southern Cross's commitment to New Zealanders

They’re a group of companies that work together to provide good healthcare at a fair price.

Instead of focusing on profits, they focus on the well-being of New Zealanders. To do this, they reinvest in hospital facilities and great new technologies to improve the quality of care.

  • Southern Cross Health Society uses these investments to stabilise health insurance premiums and provide extra benefits to members.
  • Southern Cross Health Trust actively supports fellow New Zealanders in need, reflecting their commitment to community well-being.

They provide more than just health care, thanks to other companies which are part of this fantastic group of insurers.

Southern Cross Health Insurance believes in inclusive governance and promotes active member participation.

They want you to have a say in important matters, like nominating candidates for director positions and in online voting during the annual general meeting.

This democratic approach shows their dedication to being transparent and involving you in decision-making.

Southern Cross Services

Southern Cross Health Insurance provides a range of plans to cater to diverse needs.

Here's an overview of the plans:

1. Health Essentials

This plan focuses on managing everyday health needs. It includes an annual allowance for GP consultations, prescriptions, dentists, optometrist and audiologist consultations, physiotherapy, and more. Southern Cross covers 75% of the costs up to policy limits.

2. KiwiCare 

This plan involves cost-sharing between you and the insurer. It offers contributions for cancer care, surgical treatment, specialist consultations, diagnostic imaging, tests, recovery, and support. You can reduce premiums by choosing an optional excess. You can upgrade to Cancer Cover Plus for expanded chemotherapy coverage or add Cancer Assist and Critical illness for extra trauma coverage.

3. RegularCare

Similar to KiwiCare, RegularCare also involves cost-sharing. It provides the same benefits as KiwiCare, along with day-to-day treatments. You can opt for an excess to lower monthly costs and access optional upgrades for Cancer Cover Plus, Cancer Assist, and Critical Illness Cover.

4. Wellbeing One

This is a comprehensive healthcare and surgical package that covers a wide range of medical services. It includes cancer treatment, unlimited surgical procedures, consultations, diagnostic imaging, tests, and recovery within six months of qualifying surgical intervention, chemotherapy, or radiotherapy. Choosing to add an excess can reduce your monthly premiums. Optional add-ons are available for coverage of dread diseases for you and your family. 

5. Wellbeing Two 

The plan offers extensive surgical coverage. It includes cover for cancer care and surgical treatment, specialist consultations, diagnostic imaging, and tests at any time. After one year, there's an obstetrics allowance for those planning to start a family. You can customise premiums by adding an excess and have the option to upgrade with additional cover.

6. UltraCare 

This is their premium plan, offering the highest level of coverage. It includes surgical, healthcare, and day-to-day benefits. The plan covers cancer care, surgical treatment, specialist consultations, diagnostic imaging, tests, and day-to-day treatments at any time. You can choose your specialist, and after three years of continuous coverage, qualifying pre-existing conditions are covered. After one year of continuous cover, an obstetrics allowance is available. There's also the option to upgrade to Cancer Cover Plus. 

These health insurance plans cater to a variety of coverage needs. It's important to review each plan's details and select the one that best fits your requirements and budget.

Southern Cross – Health insurance

  • Product Health Insurance
  • Special Cover
    Coverage for cancer care, surgical treatment, specialist consultations, and diagnostic imaging.
  • Flexibility
    Flexibility to choose optional excess and coverage upgrades.
  • Online Applications
    Convenient online application process with step-by-step instructions.

Benefits of Southern Cross

  • Access to the largest private surgical hospital network
  • Reinvestment in hospital facilities and technologies
  • Stabilised health insurance premiums
  • Extra benefits for members
  • Active support for fellow New Zealanders through Southern Cross Health Trust
  • Inclusive governance with member participation
  • Transparent and democratic decision-making

Easy peace of mind with Southern Cross’s online application process

Navigating the path to secure comprehensive health insurance coverage with Southern Cross is a systematic process that ensures your needs and budget are met efficiently. Embarking on this journey involves a series of well-defined steps that lead you towards the right plan for you and your family.

Step-by-step instructions to apply for Southern Cross Healthcare Insurance: 

Step 1: Start by visiting their website. Once there, navigate to the "Quote" section, which will provide you with the necessary information to begin the application process.

Step 2: Fill in all the required details in the application form. It’s essential to provide accurate information so they can generate an accurate quote for your specific needs. Double-check your inputs before proceeding to the next step.

Step 3: Take the time to carefully read through all the available plans. Southern Cross offers a variety of health insurance options tailored to different requirements. Familiarise yourself with the coverage, benefits, and exclusions of each plan.

Step 4: Select the health insurance plan that best suits your needs and monthly budget. Consider the level of coverage you need taking into account services like consultations, treatments, surgeries, and specialised care. Check the monthly premium for each plan and choose the one that suits you and your family the best.

Step 5: Choose the payment option that fits your budget. Southern Cross provides flexible payment options, and you can choose between paying every fortnight or once a month. Select the frequency that aligns with your financial situation and ensures convenient premium payments.

Step 6: Once you’ve completed the application and selected your desired plan, you’ll receive an insurance quote. Take the time to review the quote carefully, ensuring that it accurately reflects the coverage and premiums you’ve chosen. Verify that it aligns with your expectations and requirements.

Step 7: Before finalising your application, thoroughly read through your policy documents. It’s crucial to understand the terms and conditions, coverage limits, waiting periods, and any exclusions that may apply. If you have any questions or need clarification on any of the steps or the policy documents, the knowledgeable staff at Southern Cross are readily available to assist you.

By following these simple steps and seeking assistance when needed, you can ensure that you make an informed decision and select the right health insurance plan. Their dedicated staff are available telephonically during office hours, or you can send an email query any time of the day or night, and a consultant will come back to you.

Southern Cross Contact

Contact Number

  • not available

E-Mail

  • not available

Website

Physical Address

  • Te Kupenga Level 2/155 Fanshawe Street Auckland CBD Auckland 1010 New Zealand
  • Get Directions

Opening Hours

  • Monday 08:30 – 19:00
  • Tuesday 08:30 – 19:00
  • Wednesday 08:30 – 19:00
  • Thursday 08:30 – 19:00
  • Friday 08:30 – 19:00
  • Saturday – Closed
  • Sunday – Closed