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Tower Pet Insurance

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  • Compare Pet Insurance
  • Multi Pet Discount
  • Competitive Premiums

Table of Contents


Tower homepage
Author Tower. Screenshot of Tower website.
[Accessed August 23, 2023]

About Tower

Tower is an esteemed insurance company with an extensive heritage spanning more than 150 years.

Since their inception, they’ve been safeguarding the homes, cars, businesses, and pets of New Zealanders and customers in the Pacific region. Their dedication to excellence and ensuring customer satisfaction has made them a resilient and robust entity, even during challenging economic times in New Zealand.

Tower's strategic priorities for growth and financial strength

Their primary objective is to deliver exceptional and gratifying experiences. To achieve this, they’ve established clear strategies that propel their growth, innovation, and financial strength. Operating in New Zealand and across seven Pacific Island nations, they offer a comprehensive range of insurance coverage to meet your diverse needs.

A strong presence: Listed and shareholder-owned

Tower proudly stands as the final listed general insurer in New Zealand and is also listed on the Australian Securities Exchange (ASX). With a market capitalisation of $265.64 million, they possess a strong shareholder base consisting of international investors, institutions, and 28,000 individual shareholders. This solid foundation supports their ongoing commitment to delivering value to their stakeholders.

Tower's commitment to a thriving work environment

The company takes immense pride in fostering a diverse and inclusive work environment. They embrace and celebrate diversity in all aspects of their operations, recognising the value it brings to their organisation.

Their enthusiastic team, driven by a customer-centric mindset, is motivated to continuously innovate and enhance the insurance landscape in New Zealand. By combining creativity, innovation, and cutting-edge digital technologies, Tower aims to revolutionise the insurance experience for Kiwis and their communities.

A journey of evolution: From 1869 to today

Tower's rich history dates back to 1869 when the Government Life Insurance Office (Government Life) was established with support from the New Zealand government. Over time, they evolved as a separate statutory body, undergoing several name changes.

In 1987, they adopted the name Tower Corporation, and in 1990, ownership was transferred to policyholders, establishing them as a mutual association. This journey of evolution showcases their ability to adapt and thrive in a dynamic industry.

In 1999, Tower underwent a significant transformation through demutualisation, becoming a shareholder-owned company. This strategic move provided them with access to new capital and positioned them for growth.

Subsequently, Tower Limited was listed on the Australian and New Zealand stock exchanges, solidifying its presence in the insurance industry. In 2006, Tower's New Zealand and Australian businesses were separated, further enhancing their focus on customer satisfaction and operational efficiency.

Tower Services

Tower understands your unique needs and offers a range of pet insurance packages to provide comprehensive coverage.

Their three distinct packages - Comprehensive pet insurance, Essential pet insurance, and Accident-only pet insurance - cater to different requirements and budgets. 

This allows you to select the most suitable coverage for your furry companions, ensuring that they receive the necessary protection and care they deserve. Whether it's extensive coverage for all aspects of your pet's health or more affordable options for unexpected mishaps and emergencies, they have a solution to meet every pet owner's needs.

Option #1: Comprehensive Pet Insurance

  • Extensive coverage for your pet's well-being and your peace of mind – A policy aggregate of $15,000 for extensive coverage
  • Vet expenses coverage – $15,000 for injuries and illnesses and comprehensive medical treatment for pets
  • Specialist treatment coverage – Up to $15,000 for life-threatening conditions and up to $4,000 for non-life-threatening conditions.
  • Coverage for specific procedures – $1,500 each for patella surgery and cruciate ligament surgery
  • Alternative therapy coverage – Coverage limit of $500
  • Routine care coverage – Up to $100 per claim and two claims per year without co-payment
  • Additional benefits include $100 towards funeral costs, $700 for owner hospitalisation emergency boarding fees, up to $600 for lost pet advertising and reward and $1,500 for holiday cancellation
  • Optional dental care coverage – Limit of $350 and a 20% co-payment applies to eligible vet expenses

Essential Pet Insurance

  • Comprehensive coverage for your beloved pet's health and well-being gives you a policy aggregate of $7,000 for basic coverage
  • Vet expenses coverage – $7,000 for injuries and illnesses
  • Specialist treatment coverage – Up to $7,000 for life-threatening conditions and up to $2,000 for non-life-threatening conditions
  • Coverage for specific procedures – $800 each for patella surgery and cruciate ligament surgery
  • Alternative therapy coverage – Up to $350
  • Routine care coverage – Up to $100 per claim and two claims per year without co-payment
  • Additional benefits include $100 towards funeral costs, $350 for owner hospitalisation emergency boarding fees, up to $600 for lost pet advertising and reward, and up to $500 for holiday cancellation
  • Optional dental care coverage – Limit of $350 and a 20% co-payment for eligible vet expenses

Accident-only Pet Insurance

  • Affordable protection for unexpected pet mishaps and emergencies gives you a policy aggregate of $15,000 for extensive coverage
  • Vet expenses coverage – $15,000 for injuries and illnesses and comprehensive medical treatment for pets
  • Specialist treatment coverage – Up to $15,000 for life-threatening conditions and up to $4,000 for non-life-threatening conditions
  • Coverage for specific procedures – $1,500 each for patella surgery and cruciate ligament surgery
  • Alternative therapy coverage – Coverage limit of $500
  • Routine care coverage – Up to $100 per claim and two claims per year without co-payment
  • Additional benefits include $100 towards funeral costs, $700 for owner hospitalisation emergency boarding fees, up to $600 for lost pet advertising and reward, and $1,500 for holiday cancellation
  • Optional dental care coverage – Limit of $350 and a 20% co-payment for eligible vet expenses

Tower – Pet insurance

  • Product Pet Insurance
  • Medical Cover
    Comprehensive medical coverage includes vet expenses, injuries, illnesses, specialist treatments, and specific procedures.
  • Routine Care
    Enjoy routine care coverage up to $100 per claim with no co-payment for two claims annually.

Benefits of Tower

  • Options to choose coverage based on pet's age, needs, and budget
  • Easy online quoting and application process
  • Transparent policy details and coverage limits
  • Clear waiting periods and claim processing guidelines
  • Periodic policy reviews for ongoing suitability

A simple 5-step guide to follow when applying for Tower pet insurance

1: Compare policies

Visit the Tower website and compare the different pet insurance policies available. Consider factors such as coverage limits, deductibles, and optional benefits like dental care. 

2: Get a quote

Use the online quoting tool to get a quick quote for the desired policy. Enter the necessary information about your pet and select the coverage options you prefer. The quote will provide an estimate of the premium based on the selected coverage.

3: Review coverage details

Carefully review the coverage details provided in the quote. Take note of the policy aggregate, which is the maximum amount paid for all claims during the coverage period. Ensure the coverage limits for vet expenses, specialist treatments, routine care, and additional benefits meet your requirements.

4: Apply for coverage

Once you’ve decided on a policy, click on the "Get a quote" button to proceed with the application. Provide the necessary information about your pet and complete the application form. Ensure accuracy in the information provided to avoid any issues with claims in the future.

5: Understand policy terms and conditions

After applying, take note of the waiting periods, co-payment requirements, exclusions, and any other important details. 

To apply for Tower pet insurance, you’ll need the following information:

  • You’ll need to provide information about your pet, including its species (cat or dog), age, breed, and any pre-existing conditions.
  • Provide your full name, address, phone number, and email address.
  • Provide your payment information, such as credit card details or bank account information, for premium payments.

Important factors to note when applying for pet insurance

  • Choose the type of coverage you want for your pet. Select the plan that suits your needs.
  • Decide if you want to add the optional dental care benefit to your policy.
  • If you have multiple pets that you want to insure, indicate the number of additional pets and take advantage of the multi-pet discount.
  • Determine the coverage limits you prefer for vet expenses, specialist treatments, and other benefits. Tower provides different coverage amounts depending on the plan you choose.
  • Understand that a mandatory 20% co-payment applies to eligible vet expenses for all plans.
  • Be aware that there’s a 14-day claim waiting period for illness and routine care, and a 90-day claims waiting period for the optional dental care benefit.
  • Read the full policy wording to understand all the benefits, terms, conditions, and exclusions associated with the coverage.

Remember to review your policy periodically and make any necessary updates or changes to ensure your pet's coverage remains suitable for their needs.

Tower Contact

Contact Number

E-Mail

  • not available

Website

Physical Address

  • Level 5/136 Fanshawe Street Auckland CBD Auckland 1010 New Zealand
  • Get Directions

Opening Hours

  • Monday 08:00 – 18:00
  • Tuesday 08:00 – 18:00
  • Wednesday 08:00 – 18:00
  • Thursday 08:00 – 18:00
  • Friday 08:00 – 18:00
  • Saturday – Closed
  • Sunday – Closed