Air New Zealand Travel Insurance
- Affordable Cover
- Price Match Guarantee
- Earn Airpoints Dollars
Table of Contents
[Accessed August 22, 2023]
About Air New Zealand
Air New Zealand, a well-known airline company, is dedicated to connecting people and enhancing the lives of New Zealanders.
Air New Zealand's dedication to fostering connections
A strong dedication to people lies at the core of Air New Zealand's mission. The airline strives to foster connections among New Zealanders and with the rest of the world.
Illustrating their identity, the tails of Air New Zealand's aircraft proudly showcase the Mangōpare, a Māori symbol representing strength, resilience, and determination, also called koru, symbolising renewal, new life and hope for the future.
Enhanced travel experience: Larger aircraft and upgraded regional lounges
Enhancing the travel experience, Air New Zealand has introduced upgraded regional lounges and aircraft. The company's resilient domestic business serves as a solid foundation for its operations, providing a progressive advantage. The airline ensures connectivity among twenty regions within New Zealand, exemplifying its commitment to keeping New Zealanders united.
Their renowned Kiwi service culture and focus on customer satisfaction contribute to a strong brand reputation, fostering increased loyalty among valued customers.
Strategic alliances for global connectivity
Air New Zealand has strategically developed a strong presence in the Pacific Rim region. Direct flights to major partners in the Pacific Rim, along with revenue-sharing airline alliances, expand the airline's network and enable seamless global travel.
It has established robust relationships with alliance partners in key international markets such as the United States, Singapore, Hong Kong, and China, ensuring convenient and efficient travel options worldwide.
Modern fleet and cost savings: Fuel efficiency and maintenance optimisation
Air New Zealand strongly emphasises sustainability and continuously seeks cost improvements. Their modern fleet, with an average age of 7 – 11 years, enables significant cost savings. The airline operates fuel-active aircraft, resulting in reduced operating costs due to improved fuel adaptability and minimised maintenance expenses.
Air New Zealand Services
When you embark on an adventure, Air New Zealand's travel insurance becomes a vital safety net, ensuring comprehensive support throughout your journeys.
Why choose New Zealand’s travel insurance
They’ve partnered with Cover-More Travel Insurance, backed by Zurich Insurance Group, one of the world's largest insurers.
With Cover-More's customer service and claims teams situated in Auckland and emergency assistance operations located in Australia, you can rest assured that you’ll receive expert support from professionals.
Cover-More has been serving Kiwi travellers worldwide for over 30 years, guaranteeing secure and worry-free journeys.
How to get covered
When booking an international flight online, you’ve got the option to add Air New Zealand's one-stop travel insurance on the extras page.
What’s covered with Air New Zealand travel insurance
You enjoy a range of supplementary benefits, including complimentary access to a travel doctor for telemedicine consultations, coverage for various existing medical conditions (with 39 pre-included conditions), and free travel insurance for accompanying children or grandchildren under 21.
Air New Zealand's comprehensive policies automatically include coverage for travel delays exceeding 6 hours, ensuring travellers are financially safeguarded against unexpected disruptions.
Super convenient cover and here’s why
You can conveniently use your Airpoints Dollars™ to purchase your travel insurance policies. You also have the flexibility to cancel your policies within 21 calendar days and receive a full refund, provided no claims have been made, and they haven't commenced their journeys.
Air New Zealand – Travel insurance
- Product Travel Insurance
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Cover Inclusions
Protects you in case your trip gets cancelled or delayed due to unforeseen events, ensuring you can reschedule or make alternative arrangements without financial burden.
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Medical Expenses
Covers medical expenses resulting from injuries, illnesses, or accidents abroad, providing financial security during unexpected medical situations.
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Hassle-free Claims
Offers a hassle-free online claims centre, guiding you through the claims submission process with ease.
Benefits of Air New Zealand
- Offers a wide range of coverage including trip cancellation, hospital expenses, lost luggage, rental car excess, and more
- Provides individual and family cover options, including multi-trip annual cover for frequent travellers and mature age travel cover tailored to older individuals' unique needs
- Ensures 24-hour coverage for overseas medical expenses, recognising the importance of being prepared for any unforeseen medical emergencies during your travels
- Operates a modern fleet, resulting in significant cost savings through fuel efficiency and optimised maintenance practices
Reporting requirements for smooth claims in Air New Zealand travel insurance
Air New Zealand's travel insurance claims process is efficient and user-friendly. It's crucial to be well-informed about the process of obtaining the service, understanding the eligibility requirements, and efficiently handling claims.
Steps to secure Air New Zealand travel insurance
To secure Air New Zealand travel insurance, ensure you meet the eligibility criteria for coverage. Then, collect all the necessary documents, such as identification and travel details, to complete the application process smoothly. Keep in mind that purchasing the policy within 21 days of your travel date may entail specific reservations, so plan ahead and secure your coverage early!
Coverage limitations during the claims process
When it comes to the claims process, understanding the coverage limitations is vital. While there is limited cover for additional expenses if you're detected with Covid-19 during your journey and need to quarantine or self-isolate, certain situations are not covered.
Effortless claim submission: Air New Zealand's online claims centre
To simplify the claims process, Air New Zealand offers an online claims centre where you can easily lodge your claims. The process involves five straightforward steps, starting with describing the incident, providing incurred expenses, uploading necessary documentation, adding your financial details, and finally, reviewing and finalising the claim.
Fulfilling reporting requirements: Essential steps for claims
When making a claim, there are several important factors to consider and responsibilities to fulfil. Any instances of loss or theft of baggage, personal belongings, travel documents, or money must be reported to the relevant authorities within seven days of becoming aware of the incident. It’s necessary to obtain a report validating the occurrence, which should be submitted along with the claim.
Timely notification of incidents and circumstances
Air New Zealand's travel insurance claims process is efficient and user-friendly. It's crucial to be well-informed about the process of obtaining the service, understanding the eligibility requirements, and efficiently handling claims.
Steps to secure Air New Zealand travel insurance
To secure Air New Zealand travel insurance, ensure you meet the eligibility criteria for coverage. Then, collect all the necessary documents, such as identification and travel details, to complete the application process smoothly. Keep in mind that purchasing the policy within 21 days of your travel date may entail specific reservations, so plan ahead and secure your coverage early!
Coverage limitations during the claims process
When it comes to the claims process, understanding the coverage limitations is vital. While there is limited cover for additional expenses if you're detected with Covid-19 during your journey and need to quarantine or self-isolate, certain situations are not covered.
Effortless claim submission: Air New Zealand's online claims centre
To simplify the claims process, Air New Zealand offers an online claims centre where you can easily lodge your claims.
The process involves five straightforward steps, starting with describing the incident, providing incurred expenses, uploading necessary documentation, adding your financial details, and finally, reviewing and finalising the claim.
Fulfilling reporting requirements: Essential steps for claims
When making a claim, there are several important factors to consider and responsibilities to fulfil. Any instances of loss or theft of baggage, personal belongings, travel documents, or money must be reported to the relevant authorities within seven days of becoming aware of the incident. It’s necessary to obtain a report validating the occurrence, which should be submitted along with the claim.
Timely notification of incidents and circumstances
You’re expected to take reasonable measures to prevent or minimise the extent of a claim. Any incidents or circumstances that may give rise to a claim should be promptly notified to Air New Zealand travel insurance within 60 days of the return date indicated on the Certificate of Insurance. A completed claim form should be submitted accordingly.
You’re expected to take reasonable measures to prevent or minimise the extent of a claim. Any incidents or circumstances that may give rise to a claim should be promptly notified to Air New Zealand travel insurance within 60 days of the return date indicated on the Certificate of Insurance. A completed claim form should be submitted accordingly.
Air New Zealand Contact
Physical Address
- 185 Fanshawe Street Auckland CBD Auckland 1010 New Zealand
- Get Directions
Opening Hours
- Monday 09:00 – 17:00
- Tuesday 09:00 – 17:00
- Wednesday 09:00 – 17:00
- Thursday 09:00 – 17:00
- Friday 09:00 – 17:00
- Saturday – Closed
- Sunday – Closed