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Kiwibank Travel insurance

Updated
  • Trusted Travel Insurance
  • Cover up to 40 Days
  • 24/7 Emergency Assistance

Table of Contents


Kiwibank homepage
Author Kiwibank. Screenshot of Kiwibank website.
[Accessed August 22, 2023]

About Kiwibank

Kiwi Bank experienced rapid growth since its establishment in 2002, transitioning from being part of the New Zealand Post to becoming the largest domestically owned bank in the country.

Their ongoing initiatives encompass embracing neurodiversity and promoting transparency concerning gender and ethnicity pay gaps, all aimed at cultivating a more inclusive and fair atmosphere for everyone. 

Kiwibank firmly believes that diversity fortifies them, and together, they work towards a future where everyone can feel a sense of belonging and flourish.

Inclusivity and well-being: Empowering people and communities 

Kiwi Bank is strongly dedicated to sustainability, recognising the significance of conducting its operations in a manner that benefits its customers, employees, communities, and the environment.

Inclusivity also plays a crucial role in their approach, as they strive to uplift the well-being of their staff and suppliers through various initiatives. This includes promoting diversity in the workforce and ensuring fair wages for employees and key suppliers, fostering a positive and inclusive environment for everyone. 

Sustainable and inclusive: Kiwi Bank's commitment to positive impact

Kiwi Bank has swiftly become the largest New Zealand-owned bank. Its core purpose revolves around improving the well-being of Tamariki, Kiwis, and Aotearoa as a whole. As a purpose-driven business, Kiwi Bank places a strong emphasis on aiming to have a positive impact on its customers, employees, communities, and the environment.

From Whānau to growth: Kiwi Bank's symbolic Harakeke branding

Kiwi Bank finds its brand inspiration in the Harakeke plant, incorporating the principles of te ao Māori, where a pā (enclosure) of Harakeke symbolises a thriving whānau (family) and community. The brand's new logo, which showcases a Harakeke leaf reaching towards the sun, symbolises vitality and growth. The folding Harakeke leaf takes centre stage in their identity system, encapsulating their commitment and vision for the future.

Inspired by Harakeke: A colour palette of ambition and heritage

Drawing from the Harakeke plant, the colour palette pays homage to the past while expressing the brand's ambitions. Bright green (Karerā) represents the pursuit of growth, Dark green (Kākāriki) signifies maturity and strength, black (Te Pō) embodies potential, dusk (Puāwai) symbolises health and vitality, and clear and white (Te Ao Mārama) reflects enlightenment and ambition. With this profound representation, Kiwi Bank's brand embraces its heritage, core values, and aspirations for the future.

Kiwibank Services

The Kiwi Bank Air New Zealand Airpoints™ Platinum Visa is the ultimate credit card designed especially for frequent travellers and Airpoints enthusiasts.

With this card, you'll have the opportunity to elevate your travel experiences, earning both Airpoints Dollars™ and Status Points, granting you faster access to flights than ever before.

Take advantage of the built-in overseas travel insurance when you prepay for your travel and accommodation before leaving New Zealand, adding extra peace of mind to your journeys. The Kiwi Bank Air New Zealand Airpoints™ Platinum Visa unlocks a world of advantages and travel perks for your benefit.

Travel with peace of mind: Kiwi Bank's comprehensive travel insurance coverage

Kiwi Bank's travel insurance offers comprehensive protection for your international travels. This coverage safeguards you against medical expenses arising from injuries, accidents, or illnesses while abroad.

It also provides security for your belongings and travel documents, covering losses or damages, and includes protection for unforeseeable cancellations, delays, and loss of deposits.

Rental vehicle excess costs are also covered if you choose to rent a vehicle during your journey. It's important to note that pre-existing medical conditions are not automatically covered, but you have the option to arrange coverage by paying an additional premium. Travel insurance includes selected protection against epidemic and pandemic diseases, such as Covid-19.

Summary of benefits of Kiwi Bank travel insurance

  • Kiwi Bank's travel insurance provides extensive coverage for international trips, offering protection for up to 40 days.
  • The insurance includes family protection, enabling you to ensure the safety and security of your spouse and dependent children during the journey.
  • With 24-hour worldwide emergency assistance, you can rest assured that help will be readily available wherever you are.
  • Medical expenses resulting from injuries, accidents, or illnesses abroad are covered, providing financial security in unforeseen medical circumstances. The insurance also safeguards your belongings and travel documents, granting you peace of mind throughout your travels.
  • In the event of unforeseeable cancellations, delays, or loss of deposits, Kiwi Bank's travel insurance provides coverage, minimising financial losses due to unexpected travel disruptions.
  • If you decide to rent a vehicle during your trip, the insurance covers rental vehicle excess costs, reducing your liability in the case of accidents or damages.
  • The insurance includes selected coverage for epidemic and pandemic diseases, such as Covid-19, offering an additional layer of protection during health crises. While pre-existing medical conditions are not automatically covered, the insurance offers flexibility to arrange coverage for an extra premium, ensuring comprehensive protection tailored to your specific medical needs.

Kiwibank – Travel insurance

  • Product Travel Insurance
  • Airpoints™ Platinum Visa
    Tailored credit card for frequent travelers and Airpoints enthusiasts.
  • Overseas Travel Insurance
    Built-in coverage for pre-paid travel and accommodation.
  • Extra Beneits
    Coverage for medical expenses, belongings, cancellations, and more.

Benefits of Kiwibank

  • Travel Perks: Earning Airpoints Dollars™ and Status Points for faster access to flights
  • Financial security during medical emergencies and unexpected travel disruptions
  • Ensuring the safety of spouse and dependent children during journeys
  • Worldwide support whenever and wherever needed
  • Reduced liability for accidents or damages when renting a vehicle
  • Flexibility to arrange coverage for pre-existing medical conditions

Eligibility requirements of buying Kiwi Bank travel insurance

Determining credit card suitability: Considerations and assistance

Before proceeding, it's essential to determine if a credit card aligns with your requirements. If you require financial assistance, our website offers various options to assist you in selecting the most suitable product for your needs.

A credit card allows you to make ongoing purchases of goods or services and defer payment until later. However, if you do not repay the full balance each month, you’ll incur interest charges.

To maintain your credit card account, you must make a minimum monthly payment of either 5% of the closing balance or $10, whichever amount is higher. By paying off more, you can reduce the interest accrued.

To be eligible and qualify for the credit card, you must meet certain criteria:

  • You must be at least 18 years of age to participate.
  • Residency status: You need to be a New Zealand citizen or a Permanent Resident Visa holder residing in New Zealand.
  • Financial capability: It is essential to demonstrate your ability to make credit card repayments by having sufficient funds after covering your expenses.
  • Credit history: A credit check will be conducted as part of the application process, so good credit history is required. For those facing financial difficulty, support is available through the financial hardship page.
  • During the application process, you'll need to provide information for income verification, expenses, and personal identification:
  • Financial information: Details about your income, household expenses, and any financial obligations such as loans or credit cards will be required. Recent bank statements from the last three months can assist in providing these details.
  • Proof of income and expenses: If you’re an existing Kiwi Bank customer and use a Kiwi Bank account for all transactions, no further action is needed. However, if you use a non-Kiwi Bank account, you must email three months of bank statements. Self-employed individuals should provide IRD statements to verify income.
  • Proof of identity: New Kiwi Bank customers must provide proof of identity and address. This can be done through ID Checker on your smartphone, using a verified RealMe account, or at a Kiwi Bank branch.

In conclusion, before proceeding with a credit card, assessing its suitability for your needs is crucial. Kiwi Bank's website offers various options and assistance to help you choose the right product.

Additionally, meeting the eligibility criteria, providing financial information, and verifying your identity are necessary steps during the application process to ensure a seamless experience.

To be eligible for a claim, individuals must have purchased their overseas travel tickets or paid for their travel itinerary items using their Insured Card account before leaving New Zealand.

Alternative payment options for Kiwi Bank travel insurance coverage

In situations where the insured card is not accepted for payment, coverage can still be obtained by using funds from other Kiwi Bank accounts. Moreover, if a portion of the travel itinerary items was obtained as a gift, through loyalty points, or as a prize, applicants can qualify for cover by settling the remaining expenses with their insured card or other Kiwi Bank accounts.

Additionally, for those whose overseas travel expenses have not been prepaid due to the trip being a gift, they can activate cover by contacting Kiwi Bank during regular business hours, adhering to the acceptance terms applicable at the time of activation.

Ensuring coverage effectiveness: Validity and proper usage of the insured card

The insured card must be valid and used according to its terms and conditions during the activation and commencement of travel, as well as when any injury, illness, loss, or damage first occurs, for the coverage to be effective.

To qualify for coverage under this policy, you must meet certain eligibility criteria

These include:

  • being a citizen or permanent resident of New Zealand,
  • being under 80 years of age,
  • having the intention to return to New Zealand once your planned travel is completed.

By following these activation criteria and meeting the eligibility requirements, you can have the appropriate travel insurance coverage, offering them peace of mind during their overseas journeys.

Kiwibank Contact

Contact Number

E-Mail

  • not available

Website

Physical Address

  • 20 Customhouse Quay, Wellington Central Wellington 6011 New Zealand
  • Get Directions

Opening Hours

  • Monday 09:00 – 17:00
  • Tuesday 09:00 – 17:00
  • Wednesday 09:00 – 17:00
  • Thursday 09:00 – 17:00
  • Friday 09:00 – 17:00
  • Saturday – Closed
  • Sunday – Closed