Southern Cross Travel Insurance
- Trusted Insurance Plans
- Quick Online Claims
- Emergency Assistance
Table of Contents
[Accessed August 22, 2023]
About Southern Cross
Southern Cross Travel Insurance (SCTI) is a well-established, experienced travel insurance provider serving New Zealand and Australian travellers.
With a rich history dating back to 1982, SCTI is a proud member of the esteemed Southern Cross group, a wholly New Zealand-owned brand that has been delivering health and financial services for over six decades.
As the region's leading travel insurer, it has garnered an excellent reputation by prioritising comprehensive coverage and exceptional customer service.
Eliminating intermediaries for enhanced coverage and affordability
One notable aspect of SCTI is that they handle the underwriting of their own policies. This means that when you purchase insurance from the company, you can be confident that the coverage is directly backed by the company itself rather than an intermediary.
By eliminating intermediaries, it’s able to offer competitive prices for its acclaimed insurance products.
Its online system allows you to conveniently manage the entire claims process, including tracking the progress as its advisors assess your claim.
Protecting your adventures: Travel insurance policies for international and domestic trips
The company provides a diverse range of policies to suit various travel needs. The comprehensive international policy offers extensive coverage for international holidays, while the annual multi-trip policy is tailored for frequent travellers embarking on multiple trips overseas each year.
The Kiwi Adventures policy safeguards against unforeseen events like cancellations and rental vehicle excess for domestic travel within New Zealand.
SCTI also caters to New Zealanders planning to live or work abroad with their working overseas policy. They offer comprehensive coverage for international students studying in New Zealand and non-resident visitors coming to New Zealand for vacation, work, or residency purposes.
Regardless of which policy you opt for, the company provides access to their emergency assistance team, ensuring support is available around the clock throughout your travels.
Creating a positive and inclusive work environment at SCTI
In addition to its exceptional insurance offerings, SCTI significantly emphasises diversity and inclusion within their organisation.
They drive initiatives to foster a positive and inclusive environment for all employees, irrespective of gender, age, ethnicity, sexual orientation, or ability.
Southern Cross Services
When it comes to travel insurance, selecting a policy that offers the necessary level of protection is essential. However, comparing travel insurance can often be overwhelming due to the complex terms and conditions involved.
Exploring Southern Cross Travel Insurance's international comprehensive policy
The company offers international comprehensive travel insurance, providing coverage for unforeseen circumstances during your trip.
The policy includes comprehensive medical coverage for treatment, doctor visits, medications, specialist care, and medical transport. It also offers 24/7 emergency assistance, support from medical advisors, guarantees for medical expenses, and family contact. Cancellation fees, prepaid travel costs, and additional expenses for special events are covered.
Benefits and features of Southern Cross Travel Insurance's annual multi-trip policy
Southern Cross Travel Insurance offers an annual multi-trip policy catering to frequent travelers. It provides coverage for unlimited round-trip journeys abroad within a 12-month period, with flexible options of 30, 60, or 90-day trips.
The policy includes comprehensive medical coverage, 24-hour emergency assistance, and support for trip cancellations, delays, and baggage protection.
Tailored insurance for working holidays abroad: Meeting unique travel needs
They specialise in comprehensive working overseas travel insurance tailored for individuals living and working abroad. This policy provides extensive coverage for medical expenses, emergency medical evacuation, trip cancellation, interruption, lost baggage, and more.
It addresses the unique needs of working holidaymakers, ensuring financial protection and access to medical treatment considering varying healthcare eligibility abroad.
Comprehensive travel insurance for international students in New Zealand
Southern Cross Travel Insurance (SCTI) specialises in comprehensive travel insurance specifically designed for international students studying in New Zealand.
Apart from meeting the visa requirements, this insurance offers customised coverage to protect students throughout their stay in the country, including protection against theft, medical expenses, and travel disruptions.
Benefits of Southern Cross Travel Insurance for individuals and families
Southern Cross Travel Insurance offers extensive travel insurance for individuals and families who plan to visit New Zealand.
Their Visiting New Zealand travel insurance provides comprehensive coverage for vacations, family visits, and work-related trips. They have flexible policies available for both individuals and families, catering to those traveling with dependent children or a spouse.
Southern Cross – Travel insurance
- Product Travel Insurance
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In-house underwriting:
SCTI directly backs its policies, ensuring comprehensive coverage.
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Diverse policy range
Offers international, annual multi-trip, Kiwi Adventures, working overseas, and international student policies.
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24/7 Emergency Support
Access to their emergency assistance team during travels.
Benefits of Southern Cross
- Comprehensive medical coverage: Includes treatment, doctor visits, medications, specialist care, and medical transport
- Cancellation cover: Protects against cancellation fees, prepaid travel costs, and additional expenses
- Annual multi-trip option: For frequent travelers, covering unlimited round-trip journeys within 12 months
- Working overseas cover: Tailored for individuals living and working abroad
- International student insurance: Specifically designed for international students in New Zealand
Completing the claim form for Southern Cross Travel Insurance
To initiate the process of applying for cover, you can easily complete the provided claim form. It’s important to provide accurate and detailed information, including your policy number, email address, last name, and date of birth. You’ll commence the claim process with SCTI by filling out this form.
Stay informed: Tracking the progress of your claim
After submitting your claim, you can track its progress by visiting the dedicated "Track a claim" section on SCTI's website. This feature lets you stay informed about your claim's status and ensures transparency throughout the entire process. You can easily check for updates and monitor the progress of your claim.
Required documentation for cancellation, travel interruption, and delay claims
Depending on the nature of your claim, you may be required to gather supporting documents. For instance, in the case of medical expense claims, you might need to provide receipts for medical expenses, consultation notes or reports from the treating doctor, referral letters for specialist visits, and admission or discharge summaries for hospitalisations or ambulance costs.
Suppose you are making a cancellation, travel interruption, or delay claim. In that case, you may need to submit receipts for prepaid deposits or additional expenses, documentation of refunds or credits from service providers, and written proof explaining the reason for changes to your journey (such as medical reports, death certificates, or transport provider reports), and official documentation showing your original and revised travel plans.
Email and online chat: Submitting additional documents made easy
To facilitate the submission of additional documents, the company offers convenient options. You can email the required documents. To ensure efficient processing, it’s crucial to include your claim number and policy number in the subject line of the email.
You can also provide the documents through SCTI's online chatbot, Scout. It is important to retain the original copies of all documents, as they may be requested at a later stage. If you do not have access to a scanner, take clear photos of the documents to ensure legibility is acceptable.
Southern Cross Contact
Physical Address
- Te Kupenga Level 2/155 Fanshawe Street Auckland CBD Auckland 1010 New Zealand
- Get Directions
Opening Hours
- Monday 08:30 – 19:00
- Tuesday 08:30 – 19:00
- Wednesday 10:00 – 16:00
- Thursday 08:30 – 19:00
- Friday 08:30 – 19:00
- Saturday – Closed
- Sunday – Closed