Tower Travel Insurance
- Trusted Travel Insurance
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Table of Contents
[Accessed August 22, 2023]
About Tower
Tower insurance has been a trusted provider of insurance solutions to New Zealanders and Pacific Island customers for more than a century and a half.
Their long-standing reputation is built on resilience, robustness, and constant commitment to taking care of what matters most to you.
From humble beginnings to insurance powerhouse
In 1869, the Government Life Insurance Office laid the foundation for Tower insurance, marking the birth of an extraordinary journey. What started as a modest endeavour blossomed into a flourishing insurance powerhouse.
Over time, the company underwent a transformative evolution, becoming a dynamic shareholder-owned company that has excelled in the industry.
Throughout its illustrious history, Tower has remained steadfast in its commitment to you by providing unwavering care and dedication. Adapting to the ever-changing insurance landscape, they skillfully navigated the turbulent currents of the industry, embracing change and staying ahead of the curve.
Today, Tower insurance stands as a testament to its extraordinary journey, driven by care and consideration for you and a spirit of adaptation. As the insurance landscape evolves, they remain resolute in their mission to protect and empower individuals, families, and businesses nationwide.
With a legacy spanning over a century, Tower insurance embodies trust, reliability, and unparalleled service, ensuring your dreams and aspirations are safeguarded for generations to come.
Cutting-edge technology for a sustainable tomorrow
Tower’s drive for innovation and adaptation has led to its deep commitment to sustainability and minimising its environmental impact. Their new head office stands as a world-leading 6 Green Star Building, exemplifying their dedication to sustainability and innovation.
They embrace cutting-edge technology to save energy, reduce waste, and create dynamic workspaces for their employees. Their values and implementation of sustainability create an opportunity for you, as their client, to also be a part of their drive to leave a positive environmental impact.
Innovative insurance solutions
Tower’s focus is on a transformational journey aimed at delivering elegantly simple and rewarding experiences. They ensure they meet your evolving needs by prioritising growth, innovation, and building financial strength and capability.
They keep you informed about their initiatives, product enhancements, and industry trends so that you’re equipped to make wise insurance decisions.
Empowering excellence with a leadership team driven by lasting values
Their executive leadership team brings a wealth of experience and expertise to ensure they deliver on their promises. Their dedicated brokers manage operations and strategic direction while their board of directors guides the decision-making processes, ensuring that Tower’s values and goals are maintained.
Your reliable insurance provider
As the last listed New Zealand general insurer, they boast a strong market capitalisation and a broad base of international, institutional, and individual shareholders.
They take pride in providing comprehensive coverage for homes, cars, contents, travel, and more in New Zealand and across seven Pacific Island nations.
Tower’s track record in the insurance industry allows them to maintain their commitment to delivering an insurance experience that exceeds expectations.
Focused on customer-centricity, innovation, and sustainability, they strive to make insurance simple, convenient, and tailored to your unique needs.
Tower Services
Tower travel insurance offers a comprehensive range of services to cater to your diverse needs.
With a strong focus on customer satisfaction and protection, they ensure peace of mind during domestic and international trips.
Tower travel insurance services
Travel insurance with COVID-19 coverage
The company provides selected cover for epidemic and pandemic diseases, including COVID-19, with both domestic and international plans. They understand the importance of protecting you against unforeseen circumstances and offer coverage tailored to meet the specific challenges posed by such diseases.
A trusted partner with global reach
The company has partnered with Allianz Partners, one of the world's largest travel insurance providers. This partnership ensures that you receive reliable coverage backed by a company with a global presence. You can feel confident knowing that Tower travel insurance and Allianz Partners are there to support you when you need assistance.
Worldwide emergency assistance:
They understand that emergencies can happen anytime, anywhere and that’s why they provide immediate emergency assistance through the Allianz Partners Emergency Assistance program. Whether you require medical assistance, travel advice, or any other form of emergency support they’re there to support your needs.
Free cover for dependent children:
Tower travel insurance offers free coverage for dependent children travelling with an adult covered under the policy. For domestic cover, this includes children up to 18 years old, while for international cover, it extends up to 21 years of age.
Tower travel insurance offers two domestic travel insurance plans:
Comprehensive plan
This plan provides the highest level of travel insurance coverage for those exploring New Zealand. It encompasses a wide range of benefits to protect you from various unforeseen events.
Cancellation-only plan
This plan focuses on covering non-refundable cancellation costs in case you’re forced to cancel or reschedule your trips due to unexpected circumstances.
Tower travel insurance also provides three international travel insurance plans:
Essentials plan
This plan offers basic travel insurance coverage, ideal if you’re looking for basic protection during your international trips.
Comprehensive plan:
Similar to the domestic Comprehensive plan, this international plan provides extensive coverage, ensuring you’re protected against a wide range of risks.
Frequent Flyer plan:
Designed for individuals who travel regularly throughout the year, this plan covers multiple trips taken within a 12-month period, with a maximum of 60 days per trip.
Get to know your insurance policy - Tower Translates
Along with their comprehensive products, they also offer valuable resources and information to help you better understand insurance terms and concepts through their "Tower Translates" section. They provide useful tips, advice, and inspiration on topics such as car insurance, holiday safety, trip management, and beach holidays.
Tower Travel Insurance provides a wide range of services to ensure comprehensive coverage and support for travellers. With COVID-19 coverage, a trusted global partner, 24/7 emergency assistance, free coverage for dependent children, and a variety of domestic and international plans, they strive to meet your diverse needs and deliver peace of mind during your journeys.
Tower – Travel insurance
- Product Travel Insurance
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Free Cover
Free coverage for children up to 18 domestically and up to 21 internationally.
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International Plans
Essentials, Comprehensive, and Frequent Flyer options for global travel.
Benefits of Tower
- Protection against various unforeseen events
- Plan variety with options for New Zealand and international travel
- Streamlined process with clear steps
- Commitment to prompt and efficient claim resolution
- Trustworthy partner for worry-free travels
Effortless insurance application: Simple steps to secure coverage with Tower
Making a travel insurance claim can be a straightforward process when you have the right information and documentation ready.
Tower is ready to assist you every step of the way. Whether you're back home or abroad, their dedicated team is available to help you with your claim. This comprehensive guide will walk you through the process, ensuring a smooth and efficient experience.
The Tower travel insurance claims process
1: Initiating the claim
Ensure your safety and contact the authorities if your claim involves a crime. Reach out to Tower insurance via their claim contact details: their telephone contact details, for local and international claims, can be located easily on their website. You can make a claim online, which is the recommended method for convenience and efficiency.
2: Provide the necessary information
To make your claim, it’s helpful to have the following documents readily available:
- Travel itinerary: Provide details of your travel plans, including flights, accommodation, and any booked activities.
- Confirmation of cancellation: If your claim relates to trip cancellation or interruption, ensure you have proof of the event's cancellation or changes.
- Applicable refunds: If you received any refunds from your travel provider, document these to facilitate accurate claim processing.
- Additional travel expenses:
Keep receipts for any unexpected expenses incurred due to travel delays or other covered incidents.
- Repair reports: In case of damaged personal belongings or property, obtain repair reports from qualified professionals.
- Police report: If your claim involves theft, loss, or any criminal activity, file a police report and provide a copy for documentation purposes.
3: Claim assessment and resolution
Once you’ve initiated the claim and provided the necessary information, Tower travel insurance will guide you through the assessment and resolution process.
- Tower insurance will acknowledge your claim and inform you about the next steps.
- They may require additional information to understand your situation better and provide the best assistance.
- They’ll evaluate your claim and inform you of the outcome.
- If your claim is accepted, they’ll cover the approved amount, less any applicable excess, depreciation, or refunds.
You can submit your claim while still travelling or after returning home, depending on the circumstances.
Tower Insurance aims to ensure a smooth and efficient claims experience
By following the step-by-step process outlined above and having the necessary documents readily available, you can navigate the claims process with confidence. They’re available to assist you throughout the journey, providing prompt communication and support. Don't hesitate to reach out to them for any further assistance.
How its commitment to customer satisfaction shines through
With their efficient claim initiation, clear communication, and thorough assessment, you can feel confident in their support. By providing all the necessary information and documents, you enable them to handle your claim swiftly and accurately. Their dedication to resolving claims promptly ensures peace of mind, allowing you to focus on what matters most. Trust Tower insurance to be your reliable partner when it comes to making travel insurance claims.
Tower Contact
Physical Address
- Level 5/136 Fanshawe Street Auckland CBD Auckland 1010 New Zealand
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Opening Hours
- Monday 08:00 – 18:00
- Tuesday 08:00 – 18:00
- Wednesday 08:00 – 18:00
- Thursday 08:00 – 18:00
- Friday 08:00 – 18:00
- Saturday – Closed
- Sunday – Closed