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FMG Car Insurance

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FMG homepage
Author FMG. Screenshot of FMG website.
[Accessed August 22, 2023]

About FMG

FMG, also known as Farmers' Mutual Group, is an insurance company that has been loyally serving its customers for over a hundred years.

Heritage and experience: FMG's long-standing legacy in rural communities

The company's deep connection to New Zealand is further solidified by its local presence and understanding of rural communities' unique challenges and opportunities.

With a heritage dating back to 1905, FMG has acquired extensive knowledge and experience, enabling the company to manage risks associated with rural lifestyles and businesses effectively.

As a mutual organisation, the company operates in a way that distinguishes it from other insurers.

Mutual structure and customer focus: FMG's unique approach

What distinguishes FMG is its mutual status and its unwavering dedication to prioritising you. Being fully owned and operated in New Zealand, the company operates for the benefit of its members, with profits reinvested into the business to maintain fair and affordable premiums.

As a mutual organisation, it believes in assisting you in achieving your goals and empowering you to make well-informed decisions. Whether through online platforms, phone support, or face-to-face interactions, they employ an advice-led approach to ensure your long-term success.

Client contributions for comprehensive coverage

As a mutual organisation, the company operates on equity and community support principles.

You contribute to the mutual through your premiums, ensuring that they can provide comprehensive coverage and take care of its clients and the rural communities of New Zealand.

By eliminating the need to distribute dividends to shareholders, it reinvests its profits into the organisation, reinforcing its commitment to serving the best interests of its members.

FMG's outstanding achievement: Canstar's most satisfied users awards

It has garnered numerous awards and accolades for its outstanding services by prioritising customer satisfaction and doing what’s right.

One notable accomplishment is FMG's attainment of the Canstar most satisfied customers awards in both home and contents insurance and car cover.

The company achieved an excellent customer rating in these categories, making it the sole insurer to receive a top 5-star score for complete comfort among the twelve providers assessed.

Four car insurance options available at FMG

  • Superior Private Vehicles policy
  • Superior Farm Vehicles policy
  • Commercial Vehicle policy
  • Boat policy

Third-party only, third-party fire and theft and fire and theft covers are available for each of the above four vehicle insurance policies in addition to the comprehensive options which FMG encourages you to opt for.

FMG Services

Unique global recognition demonstrates FMG's commitment to excellence, positioning them as the preferred choice among all insurance providers in New Zealand for car insurance.

Their primary goal is to provide customers with optimal car insurance coverage that holds utmost importance, ensuring the protection of their vehicles and peace of mind. 

What’s covered by FMG’s Superior Private Vehicles policy

FMG's superior private vehicles policy provides optional benefits that policyholders can add to enhance their coverage. One such benefit is hire charges, which cover the expense of hiring a replacement vehicle while the insured vehicle is being repaired or replaced after a loss.

The policy covers costs related to misfuelling or fuel contamination. In the event of accidental wrong fuel usage leading to breakdowns or failures, FMG takes care of the expenses, allowing you to get back on the road without financial strain. The coverage typically extends up to a specific daily amount for a limited number of days, usually around 30 days from the claim's acceptance.

FMG car insurance: Safeguarding your vehicles and more

FMG's car insurance goes beyond the standard coverage provided for private vehicles. It also includes vehicle insurance such as horse floats, trailers, and caravans.

Whether you use your vehicles for daily commutes, errands, or vacations, the company's superior private vehicles policy ensures top-tier protection for all your personal-use vehicles.

Optional coverage enhancements for enhanced protection

Besides these advantages, the company offers optional coverage enhancements to provide even more comprehensive protection.

This includes hire charges coverage, which ensures the provision of a replacement vehicle while your specified vehicle is being repaired or replaced following a loss.

Hassle-free vehicle addition or replacement: Temporary coverage and easy updates

They recommend their Superior Cover for all insured vehicles to ensure you have the necessary coverage for unforeseen circumstances. The company also offers alternative coverage options, including third-party only, third-party fire and theft, and fire and theft, catering to different requirements and budgets.

When you add or replace a vehicle on your policy, they automatically cover it for up to 30 days after purchase while you update your details. Notify the company about the new or replacement vehicle and pay any additional premium required.

Coverage details: What FMG car insurance doesn't cover for your vehicle

They offer extensive protection for your vehicle, however, it's important to note specific exclusions outlined in the policy for transparency. Firstly, the insurance does not cover breakdown or failure of certain systems, such as the engine, transmission, electrical or electronic systems, and mechanically or hydraulically operated systems.

Cover is extended to other parts of the vehicle affected by such breakdowns or failures. The policy excludes coverage for faults, defects, or inherent issues in materials, workmanship, or design. Any resulting loss to other parts of the vehicle may still be eligible for coverage.

FMG – Car insurance

  • Product Car Insurance
  • Customer Satisfaction
    Canstar-awarded customer satisfaction in home, contents, and car insurance.
  • 5-Star Rating
    Exclusive 5-star rating for complete comfort among 12 providers.
  • Comprehensive Cover
    Contributions through premiums ensure comprehensive coverage for clients and rural communities.

Benefits of FMG

  • Mutual structure prioritises client interests
  • Expert advice for well-informed decisions
  • Coverage for various personal-use vehicles
  • Flexible coverage options including hire charges
  • Automatic 30-day coverage for new or replacement vehicles
  • Streamlined online claims management via FMG Connect
  • Convenient payment options, including direct debit and credit cards

Streamlined claims management and convenient payment options

You can easily apply for FMG car insurance by using their online platform or contacting customer service. To initiate the process, you can complete a form on their website to request an insurance quote.

Personalising your insurance application

When filling out the form, you’ll be prompted to select the type of insurance you want, such as farmers and growers' insurance, lifestyle block insurance, vehicle insurance, residential insurance, horse insurance, business insurance, or life and health insurance.

You must provide relevant information about your situation, such as whether you own or work on a farm/orchard, live on a lifestyle block, reside in town, or utilise your car for non-farming business purposes.

Client status and personal information: Customising insurance services

The form will also require you to input personal details, including your first name, middle name, last name, business name (if applicable), address, email, and phone number. They’ll also inquire about your existing FMG client status. Providing this information will assist the company in tailoring its services to meet your specific needs.

Submitting and tracking progress with FMG Connect

For filing a claim, they offer a user-friendly online service called FMG Connect. Through this platform, you can submit and track the progress of your claim's progress and upload supporting documents or photos.

It provides several other features, allowing you to manage your insurance policies, access policy details, make necessary changes to your information, and review your account, policy, and payment details.

Convenient ways to pay for your insurance

To facilitate payment, the company offers various options. You can set up direct debit payments through FMG Connect or by contacting their payment services team. They also accept payments through Farmlands or Ruralco accounts.

If you prefer to make a one-time payment, you can utilise credit cards via the secure payment portal on FMG Connect or by calling their dedicated phone line. Another option is to use internet or phone banking, where the company is registered as a bill payee.

FMG Contact

Contact Number

E-Mail

  • not available

Website

Physical Address

  • 292 Church Street, Palmerston North Central Palmerston North 4410 New Zealand
  • Get Directions

Opening Hours

  • Monday 08:00 – 17:00
  • Tuesday 08:00 – 17:00
  • Wednesday 08:00 – 17:00
  • Thursday 08:00 – 17:00
  • Friday 08:00 – 17:00
  • Saturday – Closed
  • Sunday – Closed