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Petcover

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Petcover homepage
Author Petcover. Screenshot of Petcover website.
[Accessed August 23, 2023]

About Petcover

Petcover understands the deep bond between you and your pets, considering them as important members of your family.

Through partnerships with leading insurance providers, they’ve created insurance plans that prioritise the health and happiness of your furry friends.

Tailored coverage for every pet

Just as each pet has a unique personality, their insurance needs are also distinct. Petcover offers customisable coverage options to meet the specific requirements of your pets, whether they’re mischievous cats, playful dogs, or majestic horses.

Their range of plans includes accident and illness coverage, routine care benefits, and comprehensive protection for your beloved companions.

Providing peace of mind for pet parents

Petcover recognises that unexpected medical expenses can be financially stressful for devoted pet parents like you. By choosing their pet insurance NZ plans, you can have peace of mind, knowing that you can afford the specialist care your pet deserves.

They’re dedicated to relieving the financial burden of pet owners, allowing you to focus on showering your pets with love and care.

Claims made simple

Dealing with insurance claims can be overwhelming, but Petcover is committed to making the process as easy and seamless as possible.

Their dedicated customer service team, composed of fellow pet lovers, will guide you through every step. They understand the urgency of providing timely care for your pets and strive to ensure that the claims process is fast and hassle-free.

Your pet's well-being is their top priority, and they’re there to support you throughout the journey.

Trusted by pet lovers like you

Petcover takes pride in the trust and satisfaction their customers have placed in them. Their commitment to quality pet insurance has earned them the Feefo Gold Trusted Service Award.

They value the relationships built with pet owners like you and feel privileged to be a part of your pet's lives.

Petcover understands the bond between you and your pets. With tailored coverage options, they prioritise the health of your furry friends. Petcover provides peace of mind, affordable care, and a seamless claims process.

Their commitment has earned them the trust of pet owners and they’re privileged to be a part of your pet's life journey.

Petcover Services

Are you willing to risk your pet's well-being due to concerns about the cost of medical care?

Petcover, in collaboration with their trusted insurance partners, is proud to offer an extensive range of policy options for dogs, cats, and horses, ensuring that pet owners all across New Zealand are alleviated of their concerns.

With three levels of cover—Superior, Mid-range, and Safety-net—you have the freedom to select the plan that best suits your unique needs. Each level offers a diverse range of benefits and coverage options, guaranteeing that you'll find the ideal fit for your pet's specific requirements.

Dog insurance

When it comes to dog insurance, Petcover has you covered at every stage of your dog's life.

  • The Puppy plan offers coverage for young puppies, including vaccinations, routine check-ups, and preventive care.
  • The Standard plan provides comprehensive coverage for accidents, illnesses, and routine treatments.
  • For premium protection, the Premium plan offers coverage for accidents, illnesses, and specialised treatments.

Cat insurance

For cat owners, Petcover offers a range of pet insurance plans to ensure the well-being of your feline companion.

  • The Basic plan provides affordable coverage for essential veterinary care, accidents, and illnesses.
  • The Standard plan offers comprehensive coverage for a wider range of veterinary care, including accidents, illnesses, and routine treatments.
  • The Premium plan provides premium coverage for maximum protection, including accidents, illnesses, and specialised treatments.

Horse insurance

When it comes to horses, Petcover understands the unique needs of these magnificent animals.

  • The Basic plan offers essential pet insurance NZ coverage for veterinary care, accidents, illnesses, and theft or straying.
  • The Senior Plan A is tailored specifically for senior horses, providing coverage for accidents, illnesses, veterinary fees and death from injury or illness.
  • The Senior Plan B offers comprehensive coverage for senior horses, including accidents, illnesses, veterinary fees and death from injury or illness.

These pet insurance NZ plans offer different levels of coverage and benefits, allowing you to choose the one that best suits your pet's needs and your budget.

Petcover is there to provide you with peace of mind and financial protection for your beloved pets and horses.

With their range of comprehensive insurance options, you can confidently care for your furry friends without the worry of unexpected veterinary expenses. Trust Petcover to be there for you and your pets when it matters most.

Petcover – Pet insurance

  • Product Pet Insurance
  • Comprehensive Plans
    Comprehensive plans for accident and illness coverage, routine care benefits, and specialised protection. Tailored insurance plans are designed to prioritise your pet's health and happiness.
  • Flexible Options
    Flexible coverage options cater to the specific requirements of your pets, whether they are cats, dogs, or horses.
  • Claims
    An easy-to-navigate claims process with a dedicated customer service team.

Benefits of Petcover

  • Customisable coverage options for pets, including cats, dogs, and horses
  • Dedicated customer service team for seamless claims processing and support
  • Feefo Gold Trusted Service Award recognition for trust and satisfaction
  • Tailored insurance solutions to meet your pet's unique needs and budget
  • Financial peace of mind for unexpected veterinary expenses
  • Multi-level coverage options to align with your pet's stage of life
  • Clear policy terms and conditions, including waiting periods and claim guidelines

Making a pet insurance NZ claim: A step-by-step guide

Petcover understands that navigating the insurance claim process can sometimes be overwhelming.

Rest assured knowing that their dedicated team is there to support you every step of the way. Whether you have questions or require guidance, they're just a phone call or email away. Reach out to their friendly customer service team for prompt assistance and expert advice.

To apply for Petcover insurance, follow these simple steps:

  1. Visit the Petcover website or contact their customer service team.
  2. Provide your pet's details, including age, breed, and any pre-existing conditions.
  3. Select the coverage options that best suit your pet's needs, such as accident and illness coverage or routine care benefits.
  4. Fill out the application form, providing your personal information and contact details.
  5. Review the policy terms and conditions carefully to ensure you understand the coverage and exclusions.
  6. Submit your application and await confirmation.
  7. Once approved, make the required premium payments to activate your pet's insurance coverage.

You can now have peace of mind knowing that your pet is protected.

Initiating your pet insurance claim

1: Gather the necessary information

Before initiating your pet insurance NZ claim, ensure you have the following documents readily available:

  • Pet's details: Provide your pet's name, breed, age and any other relevant identification information.
  • Policy information: Have your pet insurance policy number and coverage details at hand.
  • Veterinary records:

Collect all relevant veterinary records, including medical history, diagnoses and treatment details.

  • Receipts and invoices: Keep copies of all invoices, receipts and payment records related to your pet's treatment or services received.

2: Contact Petcover Group

When you're ready to make a claim, follow these simple steps:

  • Phone: Call their claims department. Their experienced team will guide you through the claim process, answer any questions you may have, and provide the necessary assistance.
  • Email: You can email them to initiate your claim. Include all required documents and provide a detailed description of the claim.

3: Claim assessment and processing

Once you've initiated your pet insurance NZ claim, Petcover will guide you through the assessment and processing stages: 

  1. Upon receiving your claim, they’ll promptly acknowledge its receipt and provide you with a claim reference number for future correspondence.
  2. In some cases, they may require additional information to assess your claim accurately. They’ll notify you promptly if any additional documents or details are needed.
  3. Their experienced claims team will carefully evaluate your claim, reviewing the provided information, veterinary records and policy coverage.
  4. Once the evaluation is complete, they’ll inform you of the claim outcome. If approved, they'll outline the amount covered, any applicable deductibles or excess and the reimbursement process.
  5. Depending on your policy, reimbursement may be made directly to you or your veterinary provider. They strive to process reimbursements as efficiently as possible, ensuring you receive the covered amount in a timely manner.

4: Ongoing support and assistance

They believe in building a lasting relationship with you. They’re committed to providing ongoing support and assistance, even beyond the claims process. Their knowledgeable and friendly customer service team is available to address any queries or concerns you may have regarding your policy or future claims.  

Visit their website or connect with them on social media to access valuable pet health resources, including tips on preventive care, wellness advice and informative articles.

Petcover Contact

Physical Address

Opening Hours

  • Monday 08:30 – 17:00
  • Tuesday 08:30 – 17:00
  • Wednesday 08:30 – 17:00
  • Thursday 08:30 – 17:00
  • Friday 08:30 – 17:00
  • Saturday – Closed
  • Sunday – Closed