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AIG Travel Insurance

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  • Reliable Travel Cover
  • Affordable Premiums
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Author AIG. Screenshot of AIG website.
[Accessed August 22, 2023]

About AIG

With a rich history spanning over half a century in New Zealand, AIG has firmly cemented its position as a trusted and leading provider of innovative travel insurance solutions.

Throughout the years, they’ve cultivated a deep understanding of the unique needs and preferences of travellers, allowing them to tailor their offerings accordingly.

Their unique blend of local expertise, fortified by an extensive international network, offers unparalleled knowledge, passion, and proficiency.

As their team are well-versed in the specific travel patterns, risks, and requirements of New Zealanders, they’re able to provide you with personalised and targeted solutions.

A worldwide leader in insurance and risk management solutions

AIG is a globally recognised insurance entity, offering a broad spectrum of services, including property and casualty insurance, life insurance, retirement plans, and other financial services.

Their reach extends to nearly 70 countries and territories, providing products and services that help safeguard assets, manage potential risks, and ensure retirement security.

A testament to its reputation, AIG's common stock is traded on the New York Stock Exchange.

In New Zealand, their coverage extends from the smallest enterprises to the largest corporations, from ambitious start-ups to renowned brands making their mark on the global stage.

These businesses form a crucial part of the infrastructure that enables them to flourish, assuring that AIG's always ready to lend a hand when they need it most, in all the pivotal moments.

A trusted partner for success

AIG aims to be more than just an insurance provider, they strive to be a reliable ally and instrumental partner in your journey to success.

Recognising the interconnectedness of the business ecosystem, AIG understands that the prosperity of New Zealand businesses not only fuels economic growth but also bolsters local employment opportunities and strengthens the communities they inhabit.

With this in mind, AIG goes beyond the traditional role of an insurer. They're dedicated to assisting their clients and communities in mitigating risk, recovering from adversities, and actualising their aspirations.

In an ever-evolving landscape where uncertainties abound, AIG stands as a steadfast partner, providing the knowledge, expertise, and resources needed to navigate the complex world of risks and opportunities.

They work closely with you, taking the time to understand your unique challenges and goals, and craft customised insurance solutions that address your specific needs.

Celebrating diversity and acceptance

At AIG, diversity is more than a buzzword. It's the amalgamation of unique abilities, personal histories, ideas, backgrounds, individual approaches, and qualities that each employee contributes to their work setting on a global scale.

This diversity is one of their most valuable assets and a source of immense pride.

Through their diverse workforce, AIG grasps their clients, fosters innovation, and minimises risk. They remain committed to nurturing an inclusive culture designed to attract, cultivate, and sustain a diverse talent pool.

Commitment to sustainability

AIG firmly believes in the power of sustainability, cultivating future-ready communities. By tackling social and environmental aspects while facilitating prosperity, they leverage their expertise to devise and implement innovative solutions.

Their four core objectives for sustainability - community strength, economic well-being, responsible investing, and eco-friendly operations - seamlessly integrate with their essential business approach.

This commitment to sustainability is the secret sauce that makes AIG, and ultimately you, so successful.

AIG offers a wide range of benefits and coverage, one option worth exploring is their Mastercard travel insurance.

The next section will delve deeper into the features and advantages of AIG's travel insurance, shedding light on how it can provide peace of mind and protect your travel investments.

AIG Services

Heading out on an international trip? Make sure you have comprehensive AIG Mastercard travel insurance to protect yourself in case anything goes wrong. Here's what you need to know about key coverage and limits from AIG.

Watch out for age limits

Before purchasing a policy, be aware that coverage is only provided for travellers under the age of 75 and 76 if you're a cardholder. If you're over this age, you must purchase mature age cover for protection.

AIG Mastercard travel insurance provides cover up to 90 days. Should your journey extend beyond 90 days, yet not exceed 180 days, you have the option to secure coverage for the full span of your travel. This ensures you'll enjoy all the standard policy benefits typically associated with shorter trips.

Excess fees apply

While the insurance covers many losses, you’ll need to pay the first $200 yourself for any claim filed under the medical, cancellation, or luggage sections. Factor this into your budget.

Robust medical and evacuation protection

The medical coverage is unlimited, providing peace of mind for health emergencies abroad.

Key sub-limits to note:

  • $2,000 per person for immediate dental treatment
  • $2,000 per person for ongoing treatment when you return home
  • $5,000 per person for extra accommodation and transportation costs related to medical issues
  • $100 (up to $5,000 total) per person daily hospital cash benefit
  • $5,000 per person for companion coverage
  • $15,000 per person for burial/cremation cost reimbursement
  • $100,000 per person/family for medical and evacuation expenses due to terrorist incidents

Comprehensive trip cancellation

If you need to cancel your trip, you'll be reimbursed for 100% of your costs.

Key sub-limits:

  • $5,000 to resume interrupted travel plans
  • Compensation for travel delay (12+ hours) up to $400 per person, $800 per family
  • $5,000 per person/family if your trip was delayed to a specific occasion
  • $10,000 per person/family compensation for missed flight/connection
  • $10,000 per person for wrongful imprisonment
  • $4,000 per person/family reimbursement for cancelled tour expenses
  • Cash benefit during a hijacking incident: up to $1,000 per day, maximum $10,000 per person

Lost luggage protection

You're covered for lost, damaged and stolen luggage up to $20,000.

Notable sub-limits:

  • $2,000 max per unspecified item  
  • $6,000 max for laptops
  • Maximum coverage for a specific item up to $10,000 per item
  • Up to $1,000 for luggage delays over 12 hours
  • $500 for special medication
  • $10,000 for replacing travel documents and credit cards
  • $2,000 for cash/money

Accidental injury coverage

The AIG Mastercard travel insurance covers you up to $50,000 for an unnatural injury, here are the additional sub-limits to take into account:

  • Legal costs coverage for injury or death up to $3,000 per person
  • Reimbursement for lost income: Up to $1,200 per week, maximum $14,400 per person/family

Comprehensive protection for travel mishaps

The maximum benefit for accidents during scheduled transportation is up to $1,000,000 per person(up to a total limit of up to $10,000,000 per event)

Applicable sub-limits

  • $50,000 per child for the unnatural death of a dependent child
  • $50,000 per person in case of  disappearance

Other key benefits

  • $2,500,000 per person for personal liability
  • $250,000 per person for abduction and ransom
  • $3,000 per person/Family excess cover for a rental car

With AIG you can enjoy a comprehensive policy that'll give you peace of mind for international travel.

AIG – Travel insurance

  • Product Travel Insurance
  • Maximum Benefit
    Maximum benefit of up to $1,000,000 per person in accidents during scheduled transportation
  • Sustainability
    Actively promotes sustainability through community strength, economic well-being, responsible investing, and eco-friendly operations.

Benefits of AIG

  • Coverage provided for travelers under 75 (76 for cardholders)
  • Mature age cover available for older individuals
  • Coverage for up to 90 days, extendable up to 180 days for longer journeys
  • AIG covers most losses but requires the first $200 payment for claims related to medical, cancellation, or luggage
  • Unlimited medical coverage for peace of mind during health emergencies abroad

Travel with the protection of AIG MasterCard travel insurnace

Planning a trip can be exciting, but it's important to have travel insurance to protect yourself from unexpected events. AIG offers travel insurance that provides coverage for various situations, including medical expenses, trip cancellations, and lost baggage.

Here's a step-by-step guide on how to apply for AIG travel insurance and important information you need to know

  1. Check eligibility and activation: Before applying, ensure that you hold an ASB Visa Platinum Rewards card, as this is the only card that includes travel insurance benefits. You can confirm your card type by checking your credit card statement. Once confirmed, you can proceed with the activation process.
  2. Complete the activation questionnaire: To activate your cover, complete the activation questionnaire. This questionnaire helps verify your eligibility for travel insurance. Once completed, you'll receive a result evaluation. You can either print a copy of the assessment or provide your details for email confirmation.
  3. Provide trip details: You don't need to inform AIG about your travel plans before departure. If you want to ensure you meet the eligibility and activation requirements or need confirmation documents, you can enter your trip details in the activation questionnaire.

Important AIG travel insurance details to take note of

  • Age limits: The travel insurance policy has an age limit. If you're 76 years or older at the start of your trip, there's no coverage under any part of the policy. It's essential to consider this before applying.
  • Return ticket requirement: To be eligible for coverage, you must hold a return travel ticket before departing from New Zealand. It ensures that you have proof of planned return travel.
  • Coverage duration: The travel insurance policy covers the first 90 days of your trip, provided you have met the activation requirements. If your trip exceeds this duration, additional coverage may be available.
  • Domestic travel cover: The ASB Visa Platinum Rewards travel insurance policy only covers overseas trips. You may have coverage for domestic travel from your home or place of business to your international departure point if the travel is direct and within 24 hours.
  • Policy number: Your policy number consists of the first 6 digits of your credit card number. Keep this number handy when contacting AIG for any queries or claims.

Ensuring a smooth claim process

Forms to complete

In the event of a claim, you need to submit a filled-out claim form along with supporting documentation. The claim form can be downloaded from AIG's website. You can then fill it out electronically and submit it via email, or print it out and send it by post. Make sure to include evidence of meeting the policy eligibility criteria, such as a copy of your itinerary and credit card statement reflecting your pre-paid travel expenses.

Supporting documentation

Depending on the type of claim, you may need to provide additional documents. For baggage claims, include slips or proof of ownership and any filed police reports. For medical claims, provide details of the accident or injury and any incurred costs. Cancellation claims require confirmation from your airline or provider about the cancellation and refund availability. If necessary, attach a cover letter explaining your circumstances.

AIG's claims team is devoted to providing efficient settlement of claims. They aim to register your claim within 24 hours, assign a claims examiner, and acknowledge your claim promptly. Covered claims are typically settled within ten working days of receiving the necessary documentation.

By following these steps and providing the required information, you can easily apply for AIG Mastercard travel insurance and have peace of mind during your journey. Bon voyage!

AIG Contact

Physical Address

  • Jarden House Level 7/21 Queen Street Auckland CBD Auckland 1010 New Zealand
  • Get Directions

Postal Address

  • P.O. Box 1745, Auckland, 1140, New Zealand

Opening Hours

  • Monday 09:00 – 17:00
  • Tuesday 09:00 – 17:00
  • Wednesday 09:00 – 17:00
  • Thursday 09:00 – 17:00
  • Friday 09:00 – 17:00
  • Saturday – Closed
  • Sunday – Closed