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Travel Insurance New Zealand

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  • Compare Travel Cover
  • Competitive Premiums
  • Tailored Insurance Plans

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TINZ homepage
Author TINZ. Screenshot of TINZ website.
[Accessed August 22, 2023]

About TINZ

TINZ is a familiar and trusted name in the local travel industry.

The company, founded in the heart of the country, provides innovative travel insurance products that cater to the varying needs of New Zealand travellers.

TINZ keeps up with the times

Staying ahead of the pack enables TINZ to offer flexible and cutting-edge insurance packages to adventurers and those bitten by the travel bug.

The company began as a small local insurer but quickly began to set the benchmark in the industry by catering to the diverse needs of Kiwi adventurers.

The secret of their success lies in a combination of factors. They’re wholly committed to excellent customer service and offer personal support and attention to each client, regardless of their journey.

Their policies continuously evolve with the times and cover more destinations as travel evolves.

They build a bond of trust with every client and have a stellar reputation for their reliability and hands-on customer care.

Policyholders know they’re protected against any risk they might encounter on the way. Paving the way for worry-free travel experiences is a responsibility TINZ takes very seriously.

Dreaming big

TINZ’s vision is to be the leading provider of travel insurance in New Zealand, delivering peace of mind and exceptional service to every traveller.

TINZ is committed to staying at the forefront of the industry, continuously evolving its offerings to meet your changing travel trends and demands.

Assessing your specific risks

Finding the perfect policy for your holiday depends on a variety of factors. Whether you decide to travel domestically or overseas, your trip is unique. Your insurance should be too.

TINZ knows that factors such as carrying high-value items, engaging in adventure activities, or having any pre-existing medical conditions that need to be declared, are all serious considerations to ensure the success of your trip.

It’s there where their passion for travel insurance shines through, as they offer a wide range of policies to cater to all types of holidays and budgets.

TINZ Services

TINZ travel insurance offers three primary products: comprehensive, comprehensive plus and essentials.

All three of these plans include unlimited medical condition cover (a total of 35 medical conditions is included). You also get $5 million personal liability cover and $10 million terrorism cover. You can also get already overseas packages.

Benefits limited to each plan include:

  1. Comprehensive: Include cancellation cover up to $25, 000, luggage & personal items cover up to $5 000, rental vehicle excess of $6,000 cover for loss of income of up to $10,400.
  2. Comprehensive Plus also pays a loss of income of up to $10, 400 but has bigger luggage and personal item coverage of up to $25, 000.
  3. Essentials: This policy doesn’t cover rental vehicle excess and loss of income. You do, however, get trip cancellation cover of up to $10, 000.

Additional insurance

Snow ski insurance offers coverage at any ski resort of your choice that’s deemed safe. A wide range of winter sports are covered. You get:

  • Emergency heli evacuation and rescue in the event of an accident. You also get 24/7 medical emergency assistance.
  • Coverage for prepaid expenses such as ski lessons for when your trip is cancelled.
  • Trip cancellation cover in the event of bad weather or avalanche.
  • Coverages for extra costs you might incur for delays of more than 12 hours.
  • Coverage for the theft of ski gear and rent of alternative equipment.
  • Off-piste skiing/snowboarding with a qualified instructor is also included.

You can also get sports & activities cover for a range of adrenalin-producing activities not included in the standard policy. Some activities are excluded.

Cruise travel insurance policies include the following benefits:

  • Cancellation cover due to unforeseen events.
  • Coverage for losses incurred due to airport delays of more than 6 hours.
  • Emergency assistance and insurance for expensive items such as cameras.

Seniors can also get comprehensive coverage that even include free coverage for their grandkids under 21 years of age.

Frequent travellers can enjoy cover all year round. It comprises a multi-trip policy, valid for a year, and includes the same coverage as the comprehensive international plan. Trip lengths range from 15 to 90 days and you have to be under the age of 64 to qualify.

TINZ – Travel insurance

  • Product Travel Insurance
  • Medical condition cover
    Unlimited coverage for 35 medical conditions, ensuring peace of mind.
  • Specialised insurance
    Offers additional coverage options for ski trips, adventure sports, and cruise travel.
  • Senior-friendly
    Provides comprehensive coverage for travelers over 69, including coverage for grandkids under 21.

Benefits of TINZ

  • Travel with confidence, knowing you have reliable coverage for unforeseen events
  • Comprehensive coverage protects you from unexpected expenses during your trip
  • Access to 24/7 medical emergency support and evacuation if needed
  • Customisable policies to match your unique travel needs and budget
  • Clear and straightforward application and claims process
  • Benefit from TINZ's experience and industry knowledge
  • Extends coverage for various adventure sports and off-piste skiing

Get the TINZ travel insurance package that’s right for you

Plans are available for all New Zealand citizens and age 18 and older qualify.

If you’re over 69 years of age, you can still get comprehensive coverage. Trip duration limits do, however, apply. Under 70s have a trip duration limit of 18 months, while senior citizens’ trip length is limited to six months.

Initiating the application process

  1. Get an online quote by clicking on the "Apply Now" button on the website.
  2. Fill in the required personal information.
  3. Give comprehensive details about your destination(s), trip duration, and any pre-existing medical conditions.
  4. Select the policy that caters best to your requirements.
  5. Choose any additional coverage options, such as sports coverage.
  6. Review all the policy details carefully.
  7. Enter your payment information.
  8. Upon acceptance of your application, you’ll receive a confirmation email with your policy documents.

Determining the price tag

Your premium will be determined by the following:

  • Where you plan to go and for how long.
  • The plan you chose and how many people are covered by the policy.

Full disclosure guarantees the best protection

It’s vital that you’re totally honest in your dealings with TINZ. Ensure that all the information you have provided is true and that you haven’t omitted to disclose important info. Failure to do so equates to fraud, and your claim can be refused.

When things go array

Following these steps will help you effectively lodge a complaint with them:

  1. Reach out to the TINZ travel insurance customer service team via phone or email.
  2. Clearly communicate the details of your complaint and provide relevant information.
  3. If necessary, ask to speak with a supervisor or higher-level representative.
  4. Consider sending a detailed complaint via email or traditional mail.
  5. If the issue remains unresolved, contact regulatory bodies or consumer protection agencies for assistance.
  6. Maintain a record of all communication, including dates, times, and names of individuals you spoke with.

TINZ ’s representatives will do everything in their power to get to a resolution as quickly as possible. Their complaint process is transparent, and you’ll be kept updated on progress on a continuous basis.

TINZ Contact

Contact Number

  • not available

E-Mail

Website

Physical Address

Opening Hours

  • Monday Open – 24 Hours
  • Tuesday Open – 24 Hours
  • Wednesday Open – 24 Hours
  • Thursday Open – 24 Hours
  • Friday Open – 24 Hours
  • Saturday Open – 24 Hours
  • Sunday Open – 24 Hours