AA Contents Insurance

AA has been a beacon of trust and reliability in the New Zealand insurance industry for nearly three decades.

Established in 1994, this acclaimed insurer has been providing a range of insurance options, from car to home and contents, tailored to the unique needs of Kiwis.

AA's dynamic workforce and customer success

With a robust and talented workforce of over 930 dedicated professionals, AA proudly serves a vast customer base of more than 480,000. Leveraging their extensive expertise and industry-leading practices, they successfully manage an impressive portfolio of insurance contracts totalling approximately 970,000.

Customer-centric approach: The heart of AA 

At the core of AA's operations is a deep commitment to its customers. The company prides itself on grasping the intricacies of your specific circumstances, assisting you in making well-informed choices tailored to your requirements.

This customer-centric approach is reflected in their flexible options, allowing you to pay only for what you need, and their dedicated customer managers ensure a trouble-free and comfortable claim process.

Environmental stewardship and community engagement

AA is not just about providing insurance, it's about making a difference. The company is devoted to working towards reducing its carbon footprint and supporting New Zealand's transition to a net-zero carbon economy.

They’re deeply invested in their people and communities. The company fosters a diverse workplace, providing equal opportunities for all. It also contributes to the community, partnering with organisations like Eden Park and Variety NZ, and engaging its people and customers in meaningful ways.

A reputation built on trust and excellence

AA's dedication to behaving ethically has earned it a reputation for trust and excellence. Since 2011, the company has consistently earned the title of "Most Trusted General Insurer" by Reader's Digest through multiple votes. They’ve consistently received recognition in the Quality Service Awards for Car Insurance since 2015. AA takes pride in its strong financial position, with a commendable AA- rating assessed by Standard and Poor's (Australia) Pty Ltd.

A journey of growth and partnership

They’ve achieved significant growth through strategic partnerships. It began as a cooperative endeavour between GIO Australia and the New Zealand Automobile Association. Later, in 2002, it joined forces with Royal & Sun Alliance Insurance (New Zealand) Limited. A major milestone occurred in 2007 when the Suncorp Group, one of Australia's leading publicly traded companies, acquired Promina, further expanding AA's reach.

AA stands as a testament to the power of customer-centric service, environmental stewardship, and community engagement. With its rich history, strong partnerships, and unwavering commitment to behaving ethically, they’re an insurer you can rely on.

Choosing the right insurance can be overwhelming. AA has simplified this process by offering two distinct levels of coverage, catering to diverse needs. 

Comprehensive AA contents insurance: Full protection for your belongings

The comprehensive contents option is their most extensive coverage plan. It’s designed to safeguard your possessions against unexpected and sudden events that result in loss or damage. This includes a wide range of incidents, from accidental damage and burglary to natural disasters such as storms and floods.

One of the standout features of this plan is the 'new for old' provision. This means that if your belongings are damaged or lost, AA will replace them with new items of the same kind and quality. This plan includes legal responsibility coverage, protecting you up to $2 million if you inadvertently cause damage to someone else's property. 

Unique benefits are included such as temporary accommodation if your home becomes uninhabitable due to an insured event, and a single excess payment for each incident. Optional extras include excess-free coverage for hearing aids and a reduced $100 excess on eyewear.

You can cover your children's belongings while they're studying away from home as well as your family members' belongings while they're in a retirement home. Food spoilage is covered up to $1,000 without the need to pay an excess and you can cover the equipment and tools you use for business purposes up to an adjustable amount of $3,000

Limited AA contents insurance: Essential protection for your assets

If you're seeking a more basic level of protection, AA offers a limited contents plan. This plan provides coverage against breaking and entering, fire, severe weather, flood, or act of nature. It also includes the 'new for old' provision, legal accountability coverage, and temporary accommodation benefits.

The limited AA contents insurance plan differs in its optional extras. Accidental damage coverage for mobile phones and laptops is available as an add-on, rather than being included in the base plan. The limit for excess-free spoiled food is also lower, set at $500.

Making the most of your AA contents insurance

Their plans are designed with flexibility in mind, allowing you to adjust your coverage to suit your needs. For instance, you can increase your excess to lower your premiums.

They also offer several discounts to help you save. These include a multi-policy discount and an AA member discount. The company also provides a range of online tools, such as a rebuild cost calculator and a contents calculator, to help you determine if you have sufficient coverage.

Whether you're seeking comprehensive protection or basic coverage, AA's contents insurance plans offer a range of options to suit your needs.