Initio House Insurance

Initio Insurance, a prominent house and landlord insurance provider in New Zealand, has transformed the insurance sector with its innovative and customer-centric approach.

Established in 2011 by Rene Swindley and Sam Brook, it aimed to simplify insurance acquisition and expedite claim settlements. They formed a highly compatible team by combining Rene's insurance and commercial expertise with Sam's software engineering skills.

Pioneering online house insurance: Simplifying the process and saving time

Initio made an immediate impact by introducing New Zealand's inaugural fully online house insurance policy. Collaborating with Lumley General Insurance, they allow you to receive instant online quotes and purchase insurance policies within minutes.

This eliminates the need for cumbersome paperwork and lengthy processing times, delivering a quick, modernised insurance experience.

Initio and Bookabach partnership

Recognising the distinct requirements of holiday homeowners, Initio partnered with Bookabach to offer specialised insurance policies tailored to Kiwi bach owners. This collaboration facilitated the spread of information and catered to the specific insurance needs of this niche market.

Going above and beyond: Initio's commitment to customer support and claim settlements

A defining moment for Initio arose when they facilitated the $ 255,000 reconstruction of an Auckland property that suffered a total loss due to a house fire. This event showcased their commitment to supporting customers in times of need and reinforced their mission to expedite claim settlements.

As Initio gained momentum, it expanded its offerings by introducing landlord insurance with added features such as loss of rent, contents, and malicious damage cover.

Beyond house insurance: Initio's expansion into instant online motor vehicle insurance

The company's commitment to technological advancement was evident with the introduction of Instant Claims v1, streamlining the claims process and resulting in the fastest settlement time of non-complex claims in just 28 minutes.

They further advanced with smart claims, aiming to expedite claims processing and provide you with real-time advice. Responding to your demands, they expanded beyond house insurance by introducing instant online motor vehicle insurance, complementing their existing home and contents covers.

Initio provides a convenient and efficient solution to safeguard your property.

Obtaining a quote is quick and effortless, taking just a few seconds to provide immediate peace of mind.

This may be one of the primary reasons that they’ve earned a five-star rating based on over 905 customer reviews, something that’s clearly a testament to their dedication to customer satisfaction.

Comprehensive house cover: Complete protection for your home and structures

When it comes to coverage, Initio's house cover ensures that your house is entirely replaced or repaired up to its replacement value. In the unfortunate event that your house becomes uninhabitable due to damage, they offer $ 20,000 of alternative housing.

They also provide lowered excess for glass damage claims, with only $250 to be paid. Initio also takes care of your keys and locks, covering almost $ 1,000 in case of loss, theft, or unauthorised copying, without any excess.

They provide $ 3,000 in coverage for slow water destruction from hidden pipes to further safeguard you against hidden gradual damage.

They also offer almost $500 in coverage for unclogging subterranean sewage or water lines without assessing an excess. Their inflation protection guarantees coverage to 10% over the total insured in the event that building expenses increase as a result of disasters.

Peace of mind in unfortunate events: Initio's single excess and personal liability coverage

When it comes to content coverage, Initio makes sure that your possessions are restored to brand-new condition without considering depreciation.

The majority of the goods are replaced with brand-new equivalents thanks to their new-for-old replacement policy.

Whether you’re moving or temporarily storing items far from home, the company provides coverage for contents in transit or storage.

In the unfortunate event of damage to both your contents and house, such as a flood, you’ll only need to pay one excess.

Initio also offers up to $1 million in coverage for accidental damage caused to others' property in NZ, ensuring that your personal liability is taken care of.