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Lantern Insurance

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Lantern Insurance homepage
Author Lantern Insurance. Screenshot of Lantern Insurance website.
[Accessed August 22, 2023]

About Lantern Insurance

Lantern Insurance go above and beyond to ensure that you receive exceptional service and comprehensive coverage that meets your specific needs.

They stand out for their commitment to competitive pricing because they understand that affordability is important. They also strive to offer high-quality, value-add policies so you know that you’re getting value for money. What’s more, is that their dedication to exceptional customer service means that you can expect personalised attention and support throughout the insurance process.

Lantern Insurance offers a range of home insurance products that are tailored to meet your evolving requirements. Whether you own a house, apartment, or other types of properties, they’ve got the expertise to ensure that your assets are well-protected. Their partnership with NZI, New Zealand's longest-standing insurer, adds extra reliability to their policies. And this means that with them, you're covered by a company with a proven track record.

Responsible corporate citizenship

They’re committed to sustainability and innovation, recognising the importance of being a responsible corporate citizen. Their in-house initiatives, actively contribute to the social, environmental, and economic well-being of the communities they serve. By prioritising innovation, they stay ahead of the curve, providing cutting-edge insurance solutions that are designed to meet your changing needs.

Home insurance NZ: Your reliable and tailored coverage solution

Financial stability is another key aspect that sets Lantern Insurance apart. As part of IAG New Zealand Limited (IAG), they’ve received one of the highest financial strength ratings from Standard & Poor's (Australia) Pty Ltd.

This rating ensures that they can fulfil claims and underscores their commitment to financial stability. As a member of the Insurance Council of New Zealand (ICNZ), they adhere to a fair insurance code of practice, guaranteeing transparent and equitable interactions.

Inclusivity and diversity

Lantern Insurance values inclusivity and diversity, creating a supportive environment that recognises and celebrates the uniqueness of employees, customers, and communities. Their participation in the Rainbow Tick program reflects their commitment to promoting inclusivity in the workplace.

Choosing Lantern Insurance means you’re prioritising access to premium coverage that protects what matters most to you. With comprehensive solutions, a solid financial strength rating, and a commitment to sustainability and inclusivity, they’re one of the best insurers around.

Lantern Insurance Services

As a homeowner, you deserve the utmost protection and peace of mind. Lantern Insurance offers comprehensive, exclusive benefits tailored to your needs.

Home insurance NZ: Cover options available from Lantern Insurance

Option 1: Essence Cover: Protecting your home and possessions

Take advantage of their landlord protection coverage, including fixtures and fittings you own. They provide coverage for loss of rent for up to 12 months if your property becomes uninhabitable due to covered damage.

Are you planning new building work? They've got you covered. Their insurance extends to new building projects around your home, including associated materials. With coverage of up to $10 000 per year, you can rest assured that your construction endeavours are protected.

Lantern Insurance provides additional benefits designed to support you during unexpected events. Their alternative accommodation benefit ensures you have a comfortable place to stay while your home undergoes repairs. In the unfortunate event of destruction, their stress payment offers financial support of up to $2 000, easing the burden during a challenging time.

Choose their enhanced coverage and exclusive benefits for homeowners and experience the confidence and security you deserve.

Option 2: Echelon cover: Comprehensive coverage with added benefits

Their Echelon policy offers comprehensive coverage and additional benefits tailored to your needs.

Gradual damage coverage ensures you’re covered for water leaks from internal pipes or tanks, that's why their Echelon policy protects against damage caused by such leaks.

Planning on adding new structures to your property? With their limited cover for new structures under the Echelon policy, you can protect these additions during the building process. They provide limited cover to ensure that your new construction is safeguarded from unexpected incidents.

They care about the environment so in the event of a total loss, their Echelon policy offers support of up to $15 000 towards using sustainable building materials for your rebuilding efforts. Create a greener future together.

Convenient policy management and support

You can expect seamless policy management and dependable customer support, with enhanced coverage and exclusive benefits. Their user-friendly online portal ensures convenient access and updates to your policy details, keeping your coverage current. Their customer support team is always ready to assist you with any inquiries regarding your policy or claims. They’ll provide exceptional support to you and protect your investment.

Lantern Insurance – Home insurance

  • Product Home Insurance
  • Policies
    Affordable, high-quality & value-added policies
  • Online Applications
    Easy application process and assistance
  • Cover Options
    Comprehensive coverage options and benefits

Benefits of Lantern Insurance

  • Competitive pricing
  • Comprehensive coverage tailored to specific needs
  • Partnership with NZI for reliability
  • Financial strength and stability
  • Commitment to sustainability and innovation
  • Inclusivity and diversity initiatives
  • User-friendly online portal for policy management
  • Knowledgeable customer support

Signing up for home insurance NZ with Lantern

Lantern Insurance’s friendly representatives will guide you through a quick application process.

Determining the right cover

Use their contents sum insured calculator to select the appropriate level of contents cover and reduce the risk of being underinsured.

Confirmation and policy documents

After signing up, they'll send you a confirmation package, including a cover letter, policy schedule, premium advice, and necessary policy document/s.

Understand your coverage

Refer to the policy and schedule for a detailed understanding of your insurance plan. Insurance is valid for one year from the purchase date in the policy schedule. Ensure you maintain payments for uninterrupted coverage, especially if paying monthly.

Four payment options

  • Online payment: Use their payment portal for secure credit or debit card transactions.
  • Internet banking: Select Lantern Insurance as the payee in your online banking bill payment section and include your client reference number.
  • Direct debit: Set up a monthly direct debit from your bank account, credit, or debit card.
  • Phone payment: Call the provided telephone number to make payments over the phone with your credit or debit card.

Updating details and coverage

Inform them promptly of any changes or new purchases by calling or emailing their customer service team. Keeping them informed ensures adequate cover.

Submitting a claim

They simplify the process and provide support through "The Lantern Experience." Call them, and their dedicated team will quickly access your cover details. Most claims are handled efficiently over the phone without forms. If an assessment is needed, they'll arrange it promptly for a swift resolution.

Important information related to home insurance NZ claims

  • Prioritise safety for yourself and your family.
  • Take reasonable precautions to prevent further loss or damage.
  • Consult them before repairs or replacements but proceed in emergencies and keep receipts for reimbursement.
  • Contact them immediately upon receiving claim-related documents from other parties.
  • Contact the police immediately for losses due to illegal acts.

Lantern Insurance Contact

Physical Address


Postal Address

  • PO Box 1049, Wellington, 6140, New Zealand

Opening Hours

  • not available